IT Project Engineer / Managed Services Implementation Lead

TeleCom Business Solutions, Inc.; York (York County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation and benefits

401(k) and 401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A leading IT solutions provider is seeking a skilled IT Project Engineer to spearhead the management and implementation of managed IT services for clients. The role involves leading onboarding projects, overseeing project execution, and ensuring quality and security throughout. Ideal candidates will have proven experience in managed IT services and expertise in Microsoft cloud technologies. The position offers a full-time role with competitive benefits, including health insurance and 401(k) matching.

Qualifications

• Proven experience implementing managed IT services in client environments.
• Strong knowledge of Microsoft cloud technologies.
• Ability to manage multiple projects and prioritize effectively.

Responsibilities

• Lead and manage IT projects for client onboarding and transition.
• Implement cybersecurity solutions, including RMM and email security.
• Ensure implementations align with best practices for security.

Skills

Project management

Implementation of managed IT services

Troubleshooting

Communication skills

Collaboration

Education

Experience in MSP or managed services

Project management training

Tools

Microsoft 365

Azure AD/Entra ID

RMM platforms

Job description

IT Project Engineer / Managed Services Implementation Lead

Position Summary

We are seeking a skilled and motivated IT professional to lead the project management and implementation of managed IT services and applications across new and existing client environments. This role is critical to ensuring successful client onboarding, smooth transitions, and secure, scalable IT solutions. The ideal candidate is technically strong, organized, collaborative, and comfortable taking ownership of complex implementations.

Key Responsibilities

• Lead and manage IT projects related to onboarding, transition, and expansion of managed services for clients
• Implement and maintain managed IT and cybersecurity solutions, including:
• Remote Monitoring & Management (RMM)
• Antivirus (AV) and Endpoint Detection & Response (EDR)
• Identity Threat Detection & Response (ITDR)
• Email security solutions
• Cloud-to-cloud backup and additional backup solutions
• Other cybersecurity‑related tools and applications
• Manage onboarding, transitions, additions, and changes within client Microsoft cloud environments, including Microsoft 365 and related services
• Plan, coordinate, and oversee project timelines, deliverables, and technical execution
• Collaborate with and supervise technicians assisting with project work to ensure quality and consistency
• Serve as an escalation point for complex or critical service tickets when needed and available
• Ensure implementations align with best practices for security, performance, and documentation
• Communicate clearly with internal teams and clients throughout project lifecycles

Required Qualifications

• Proven experience implementing managed IT services in client environments
• Strong working knowledge of Microsoft cloud technologies (Microsoft 365, Azure AD/Entra ID, security & identity tools)
• Experience with RMM platforms, endpoint security, backup solutions, and cybersecurity tools
• Ability to manage multiple projects and priorities effectively
• Strong troubleshooting and problem‑solving skills
• Excellent communication and collaboration skills

Preferred Qualifications

• Experience in an MSP or managed services environment
• Project management experience or formal training
• Security‑focused certifications or Microsoft certifications
• Experience mentoring or supervising technical staff

Job Type

Full‑time

Benefits

• Competitive compensation and benefits
• 401(k) and 401(k) matching
• Health insurance
• Paid time off
• Vision insurance