Asset Protection Manager

Northeast Grocery; City of Syracuse (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Northeast Grocery is seeking an Asset Protection Manager to oversee loss prevention across several stores in the assigned region, including apprehending shoplifters and guiding investigations. You will work closely with store management and law enforcement to uphold policies and shrink reduction goals.

This role requires strong communication, analytical thinking, and a valid driver’s license, with experience in supermarket environments.

Qualifications

• Strong communication skills, including the ability to effectively convey information both verbally and in writing.
• Demonstrates analytical ability and competence in problem solving.
• Must have a valid driver's license.
• High School diploma or equivalent.
• 3+ years supermarket or comparable experience.

Responsibilities

• Oversee Asset Protection responsibilities for a group of approximately 5 to 8 stores in assigned area.
• Apprehend shoplifters and complete supporting documentation, as necessary, in assigned stores.
• Conduct interviews and collect evidence for internal investigations.
• Monitor assigned stores for ORC activity and elevate concerns to AP Investigations Supervisor.

Skills

Strong communication

Analytical ability

Problem solving

Valid driver’s license

Education

High School diploma or equivalent

3+ years supermarket or comparable experience

Job description

The Asset Protection Manager is responsible for apprehending shoplifters and completing internal theft/fraud investigations within their assigned stores. The APM is also responsible for monitoring and enforcing shrink reduction controls and identifying ORC activity. This position interacts with store management teams as well as law enforcement agencies to ensure the highest level of loss prevention service is provided. This position reports to the Regional Asset Protection Investigations Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee Asset Protection responsibilities for a group of approximately 5 to 8stores in assigned area. Constant communication with store management teams to ensure issues are being addressed in a timely manner. Apprehend shoplifters and complete supporting documentation, as necessary, in assigned stores. Conduct interviews and collect all necessary evidence and documentation for the preparation of a complete internal investigation. Maintain strict confidentiality throughout investigation. Monitor assigned stores for Organized Retail Crime (ORC) activity and elevate concerns to Asset Protection Investigations Supervisor. Monitor and enforce certain controls at assigned stores in an effort to reduce shrink. Interact with store management teams to ensure the highest level of Asset Protection service is provided in order to mitigate risk. Represent the organization to law enforcement and court hearings on external theft cases. Ensure that all applicable corporate policies and procedures are being adhered to. Assist store operations to ensure back door receiving practices are being adhered to. Focus on front end operations to reduce the exposure to cash and product loss. Monitor for possible acts of teammate dishonesty. Assist Zone Shrink Specialist and Store Management with perpetual inventory counts and follow up on losses. Ensure physical security standards are being followed at store level on a regular basis. Oversee new store opening Asset Protection requirements in assigned area.

MINIMUM QUALIFICATIONS

• Satisfactory internal performance reviews.
• Strong communication skills, including the ability to effectively convey information both verbally and in writing.
• Demonstrates analytical ability and competence in problem solving.
• Must have a valid drivers license.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• 3 + years of supermarket or comparable experience.

Use of AI in Our Work

At Northeast Grocery, we encourage the responsible use of artificial intelligence (AI) tools to help increase efficiency, productivity, and quality of work. Corporate team members may be expected to leverage AI-enabled tools to support tasks such as analysis, content development, problem-solving, and process improvement. All AI use must align with company policies, data privacy standards, and ethical guidelines.

PHYSICAL REQUIREMENTS

Driving Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Lifting Occasional 1-3 Hours up to 25lbs

Pushing/Pulling Occasional 1-3 Hours up to 25lbs

Squatting/Kneeling Occasional 1-3 Hours

Standing Frequent 3-5 Hours

Twisting Frequent 3-5 Hours

Walking Frequent 3-5 Hours

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.