IT Project Manager

Potbelly Sandwich Works; Chicago (IL); Remote; USD 125,000 - 135,000; Full time

Job summary

Potbelly Sandwich Works is seeking an IT Project Manager to oversee technology and business initiatives. The role involves leading project execution across teams while ensuring timely delivery and alignment with business priorities. Competitive pay, a remote work option, and a focus on diversity and inclusion make this a valuable opportunity.

Benefits

Medical, Dental & Vision Insurance

Paid Parental Leave

FSA and HSA with Employer Contribution

Retirement Savings 401(k) WITH company match

Paid Time Off

Discount Program

Flexible Work Schedule

Qualifications

• 3-5 years of experience managing projects in a tech or product setting.
• Background as a Product Owner, Scrum Master, or Business Analyst is a plus.
• Experienced in Agile and Waterfall delivery frameworks.

Responsibilities

• Coordinate and lead planning and execution of business and technology initiatives.
• Track project progress and manage changes in scope or schedule.
• Facilitate collaboration across product, engineering, operations, and vendor teams.

Skills

Strong communication

Team alignment

Time management

Problem-solving

Empathetic leadership

Organized

Education

Bachelor's degree in IT, Business, or related field

PMP, CSM, or equivalent certification preferred

Tools

Jira

Azure Dev Ops

Smartsheet

Confluence

Microsoft Project

Job description

Join to apply for the IT Project Manager role at Potbelly Sandwich Works

Join to apply for the IT Project Manager role at Potbelly Sandwich Works

• $125,000 - $135,000 base salary range + annual bonus potential!
• 100% remote in the United States
  
  

PAY TRANSPARENCY

• $125,000 - $135,000 base salary range + annual bonus potential!
• 100% remote in the United States
  
  

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

What’s In It For You**:

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) WITH company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities
  
  

**If hired, you must meet and maintain all eligibility requirements to qualify**

Department/Function: Information Technology

Location: Full Remote

Reports to: Director, Project Management

Full-Time

Exempt

Travel Requirements: Rarely

General Summary

The Project Manager is responsible for coordinating and executing technology and business initiatives across Potbelly’s enterprise. This role works closely with cross-functional teams—including stakeholders, product teams, and external vendors—to ensure successful delivery of projects on time, within scope, and on budget. The Project Manager plays a key role in aligning delivery efforts with business priorities, while managing risk, team collaboration, and communications across departments.

Responsibilities

• Coordinate and lead planning and execution of business and technology initiatives on time and within scope.
• Translate business goals into project plans with scope, schedules, and measurable outcomes.
• Facilitate collaboration across product, engineering, operations, business, and vendor teams.
• Serve as a key liaison for stakeholders, communicating status and aligning expectations.
• Track project progress and manage changes in scope or schedule.
• Apply Agile, Scrum, or hybrid methodologies to suit team needs.
• Support sprint planning, reviews, and retrospectives in collaboration with product teams.
• Coordinate user acceptance testing, training, and rollout for smooth transitions.
• Maintain documentation for project artifacts and lessons learned.
• Contribute to ongoing improvements in project delivery processes.
• Effective and timely communication of project status, risks, issues, key decisions to stakeholders
• Escalation and communication of medium to high risks, issues, and required key decisions to Project Management leadership
  
  

Education & Certification

• Bachelor’s degree in IT, Business, or related field.
• PMP, CSM, or equivalent certification preferred.
  
  

Experience

• 3–5 years of experience managing projects in a technology or product setting.
• Background as a Product Owner, Scrum Master, or Business Analyst is a plus.
• Proficient with Jira or Azure Dev Ops, Smartsheet, Confluence, or Microsoft Project.
• Experienced in Agile and Waterfall delivery frameworks.
  
  

Soft Skills

• Strong communication and team alignment skills.
• Empathetic leadership and a proactive mindset.
• Organized, detail-oriented, and able to manage ambiguity.
• Effective time management and problem-solving abilities.
  
  

Physical & Work Requirements

• 40–50 hours/week with flexibility for high-priority projects.
• Remote-friendly; occasional travel to HQ or vendor sites.
• Must participate in virtual collaboration across time zones.
  
  

Application Deadline: We accept applications for this position until 09/30/2025. We encourage all individuals to submit their applications.

Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, age, gender identity, national origin, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Restaurants

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