IT Project Lead - Remote MSP Delivery

optimalnetworks; Rockville (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Canyon Point is seeking an experienced Project Manager to oversee IT project delivery, coordinating with internal teams and third-party contractors. This remote role offers hybrid work with in-office days in Rockville, MD, Boston, MA, or Philadelphia, PA.

You will plan, execute, and monitor projects, ensuring timely communication and high-quality results for clients. The ideal candidate has strong IT project management skills and proven remote collaboration experience.

Qualifications

• 3+ years experience in IT project delivery.
• 3+ years MSP experience, preferably in project related role.
• Experience working cooperatively in a remote environment with other support groups via phone, email and chat.
• Ability to translate technical issues for non-technical audiences in written and verbal form.
• Experience managing IT projects end-to-end and coordinating with cross-functional teams.

Responsibilities

• Participate in project scoping including task effort assessment and specifications for equipment.
• Formulate project parameters and assign responsibilities to the appropriate project team member.
• Manage portfolio of active projects including scheduling, coordinating, and monitoring.
• Ensure timely communications and updates are provided to all relevant parties.
• Lead and participate in project meetings to ensure information is communicated clearly.
• Collaborate with Canyon Point support teams to reflect project changes in documentation.
• Identify and resolve persistent issues with technical managers.
• Ensure project documents are complete, current, and stored properly.
• Apply Canyon Point project methodology and comply with codes, practices, and standards.
• Monitor KPIs for Project Services performance and quality.
• Provide upstream reporting and actions based on analysis.

Skills

Customer service

Project delivery

Interpersonal communication

Troubleshooting

Organization

IT project management

Education

Bachelor’s Degree or Higher

PMP

ITIL v4 Foundations Certification

Tools

Microsoft Windows

Azure

Hyper-V

VMware

Microsoft 365

Job description

Canyon Point is seeking an experienced Project Manager to oversee IT project delivery, coordinating with internal teams and third-party contractors. This remote role offers hybrid work with in-office days in Rockville, MD, Boston, MA, or Philadelphia, PA.

You will plan, execute, and monitor projects, ensuring timely communication and high-quality results for clients. The ideal candidate has strong IT project management skills and proven remote collaboration experience.