IT Program Manager (Remote Opportunity)

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 100,000 - 130,000; Full time

Job summary

Join a dynamic team at a leading hospitality company as a Program Manager, where you'll drive large-scale projects and collaborate with diverse teams. This role is perfect for an experienced project manager who thrives in a fast-paced environment and is passionate about creating a culture of care and inclusion. You will oversee the planning and execution of complex programs, ensuring alignment with organizational goals while fostering strong relationships across departments. With Hyatt's commitment to diversity and employee well-being, you'll find ample opportunities for personal and professional growth. If you're ready to make a meaningful impact in the hospitality industry, this is your chance!

Benefits

Annual allotment of free hotel stays

Complimentary Headspace subscription

Discount at on-site fitness center

Paid Time Off

Medical, Dental, Vision benefits

401K with company match

Global family assistance policy

Qualifications

• 7 years project management experience required, with a focus on hospitality preferred.
• Strong skills in risk management and stakeholder engagement are essential.

Responsibilities

• Manage complex programs across multiple departments, ensuring timely execution.
• Facilitate meetings and communicate effectively with stakeholders at all levels.

Skills

Project Management

Risk Management

Stakeholder Management

Presentation Skills

Empathy

Inclusion

Education

Bachelor’s degree in computer information systems

Project Management Certification

Tools

Smartsheet

Microsoft Office Suite

Job description

Hyatt seeks an enthusiastic Program Manager to join our PMO. In this role, you will be collaborating closely with the broader IT and Commercial Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.

We’re proud to offer exceptional corporate benefits which include:

1. Annual allotment of free hotel stays at Hyatt hotels globally
2. Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
3. A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
4. Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

You’ll be responsible for the management of large, complex programs spanning multiple IT and/or business departments. You will support the initiation, planning, execution, and finalizing of programs and/or projects according to deadlines and budget, which includes coordinating the efforts of team members, contractors, and third-party vendors.

A successful Program Manager will:

1. Create a roadmap/plan for multiple related work efforts which roll up into a program-level plan to manage cross-functional teams and project dependencies, milestones, and deliverables.
2. Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
3. Proactively perform risk management and identify issues across functions and inter-dependent efforts.
4. Effectively facilitate meetings with large audiences and/or broad/complex topics.
5. Confidently liaise with program stakeholders at varying levels of the organization, manage expectations, and provide program-level status via strategic dialog, presentations, and written communications.
6. Monitor project financials and recommend budget changes where necessary.
7. Provide oversight across multiple projects to identify and resolve conflicts, resource constraints, and clear critical path.

Qualifications

Experience Required:

1. Bachelor’s degree in computer information systems, project management, or related fields.
2. 7 years direct work experience in a project management capacity including all aspects from project initiation through execution and delivery.

Experience Preferred:

1. Experience with Hospitality.
2. Knowledge of Project Management Tools; Smartsheet preferred.
3. Excellent presentation skills.
4. Efficient in Microsoft Office Suite.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $100,000 to $130,000. This position is also eligible to earn incentive awards and an annual bonus.