Program Director, Health Care Services

SCAN Group; Long Beach (CA); Remote; USD 125,000 - 201,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support its Healthcare Services department. This role involves leading various programs, managing cross-departmental projects, and ensuring compliance with quality and regulatory standards. You will be instrumental in enhancing member experiences and outcomes while fostering collaboration across teams. The organization values innovation and offers a dynamic work environment, primarily remote, where your contributions will directly impact the lives of older adults. Join a mission-driven team committed to making a difference in senior healthcare!

Benefits

Annual Employee Bonus Program

Robust Wellness Program

Generous Paid-Time-Off (PTO)

Eleven Paid Holidays per Year

401(k) Retirement Saving Plan with Employer Match

Tuition Reimbursement

Employee Recognition Program

Qualifications

• 5+ years of strategy experience, preferably in healthcare.
• Experience with coordinating diverse groups for program success.
• Strong program management skills using analytics.

Responsibilities

• Support HCS by providing programmatic support and leadership.
• Manage multiple projects related to care coordination and management.
• Facilitate discussions with stakeholders to achieve project objectives.

Skills

Strategic Thinking

Problem Solving

Leadership

Communication

Project Management

Interpersonal Skills

Analytical Skills

Education

Bachelor's Degree

Tools

MS Office

Job description

Description

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

Support the Healthcare Services (HCS) department by providing programmatic support and leadership for various programs across departments. Proactively identifies program-wide and cross-department risks and supports department leaders in process redesign, solutioning around key initiatives, and driving implementation of programs and projects. Contributes to strategic plan for HCS and related initiatives across the organization to ensure quality, financial, regulatory compliance, and improved member outcomes/experience.

You Will

In partnership with the HCS leadership, incumbent initiates, plans, executes, monitors, controls and closes large scale, cross functional and/or multiple medium to complex projects and/or programs related to HCS goals and/or organizational strategy which may include changes across any or all aspects of an operating model, (e.g. people, organization, processes or systems). May manage several projects simultaneously related to areas such as care coordination, care management, population health, or clinical or social program development and lead efforts in process redesign and program implementation.

Provides program oversight for cross team collaboration to complete projects and program deliverables within allotted timeline and budget. Defines project/program scope, stakeholders, objectives, deliverables, directs activities of project teams, identifies resources, and manages risks. Projects/programs may be complex in nature, with project activities that are distinct for each new project, and require a high level of analysis to create project plans for new concept programs and/or to help design operational playbooks, process flows, or training documents.

Facilitate discussions with appropriate stakeholders to define specific tasks, schedule, resource needs, and deliverables to achieve milestones and overall objectives/outcomes.

Works with functional managers in gathering business requirements, current state assessments and/or project requirements to develop project documents in order to provide operational support in executing on cross-functional goals.

Prepares project communications including status reports, dashboards, and other materials to keep executive team, management, business units, and other stakeholders informed of project status and related issues. Confers with project personnel to provide guidance and resolve problems. Responds in verbal or written form to routine and non-routine inquiries from internal/external customers. Facilitates internal and/or externals meetings. Develops and presents information in various formats to inform, gain cooperation and/or resolve issues.

Manages project risk by identifying, planning for, developing and implementing strategies to mitigate or minimize risks and monitor findings, and monitoring risks throughout the project. Appropriately escalates risks and/or issues to Leadership and steering committee and/or sponsor(s) as needed. Facilitates or assists with conflict resolution within project team.

Ensure change management feasibility, plan, and implement accordingly. Provide ongoing communication to keep key stakeholders and team members apprised of plan, progress, risks, and outcomes. Lead process improvement redesign for health plan operations to bring operational efficiency, improve quality and outcomes for members.

Serves as key liaison between project managers, department leaders, and program leads, while maintaining positive relationships and collaborating with all departments that interact with members or that manage vendors/partners that involved with care coordination and care management including, but not limited to: Member Services, Network Quality, Population Health, Utilization Management, Pharmacy, Consumer Insights, Digital Strategy, Member Services, and Network Management.

Responsible for becoming deeply knowledgeable of the people, processes, technologies, and data supporting our clinical initiatives in order to provide strategic support in executing on cross-functional goals.

All other duties as assigned.

Your Qualifications

Bachelor's Degree or equivalent experience

5+ years strategy experience, preferably in the healthcare industry.

2-3 years of leadership experience.

Experience with coordinating diverse groups of individuals to achieve overall program success.

Leadership- Lead and inspire teams to achieve

Problem Solving- Good problem-solving skills

Communication- Good communication and interpersonal skills

Strategic, creative, iterative thinker with strong problem-solving skills. Strong planning, critical thinking and leadership skills.

Proven background in successful management of innovation and implementation initiatives. Proven background in documenting business, technology, and data requirements.

Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy. Excellent interpersonal, group motivation and supervisory skills.

Excellent written and oral communication skills, including presentation skills. Excellent organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment.

Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals.

Ability to identify and incorporate Diversity, Equity, and Inclusion goals and tactics within strategic initiatives.

Ability to work well in a fast-paced and dynamic environment.

Proficient in MS office.

What's in it for you?

• Base salary range: $125,400.00 to $200,600.00 per year


• Mostly Remote Work Mode - Position will work Pacific Time business hours


• An annual employee bonus program


• Robust Wellness Program


• Generous paid-time-off (PTO)


• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday


• Excellent 401(k) Retirement Saving Plan with employer match and contribution


• Robust employee recognition program


• Tuition reimbursement


• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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