IT Program Manager: Lead Cross-Functional Tech Programs

Cayuse Holdings; Albuquerque (NM); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Short-Term and Long-Term Disability

Life and AD&D Insurance

401(k) with company match

Paid Time Off

Job summary

Cayuse Holdings in Albuquerque, NM seeks a Program Manager to plan, execute, and oversee IT programs aligning with client requirements and organizational goals. You will lead cross-functional teams, manage resources, and ensure deliverables meet performance standards.

This role requires a bachelor’s degree and at least 5 years in IT program management, familiarity with federal contracts, and strong communication. Travel may be required; Cayuse offers comprehensive benefits.

Qualifications

• Bachelor's degree (or higher) in IT, Computer Science, Business Admin, Project Management, or a closely related field.
• Minimum of 5 years of relevant IT program management.
• Familiarity with federal IT contracts, proficiency with ticketing and knowledge-based platforms, excellent oral and written communication.
• Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Responsibilities

• Direct and coordinate all contract performance to meet quality, timeliness, and compliance standards.
• Lead a dispersed team of on-site IT technicians across BOS and ERC locations nationwide.
• Monitor daily ticket resolution and SLA performance.
• Prioritize incidents and allocate resources across geographically dispersed locations.
• Serve as the primary decision-maker for issue escalation and resource reallocation.
• Collaborate with ERC leads and Field Support Managers to prioritize tasks and complete service requests.
• Identify bottlenecks and propose solutions or process improvements for sustained performance.
• Other duties as assigned.

Skills

Interpersonal skills

Verbal and written communication

Organizational and analytical skills

Multitasking and prioritization

Self-motivation and independence

Handling confidential information

MS Office proficiency (Word/Outlook/PP

Leadership and team management

IT service management tools

Project and program management

Cultural competency in tribal contexts

Education

Bachelor's degree or higher in IT, CS, Business Admin, PM or related field

Tools

Ticketing systems

Knowledge-based platforms

ITSM tools

Job description

Cayuse Holdings in Albuquerque, NM seeks a Program Manager to plan, execute, and oversee IT programs aligning with client requirements and organizational goals. You will lead cross-functional teams, manage resources, and ensure deliverables meet performance standards.

This role requires a bachelor’s degree and at least 5 years in IT program management, familiarity with federal contracts, and strong communication. Travel may be required; Cayuse offers comprehensive benefits.