IT Program Manager

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 106,080 - 176,820; Full time

Job summary

Sentara Healthcare Inc is seeking an IT Program Manager to coordinate Revenue Cycle IT initiatives and drive cross-functional alignment across clinical and billing systems. You will centralize intake, validate requirements, and align IT milestone ownership to ensure efficient execution.

Candidates should have healthcare IT experience, familiarity with Epic applications (Prelude, Cadence, HIM, Professional Billing, Hospital Billing), and strong stakeholder management to influence without direct

Qualifications

• Bachelor's in Computer science or a relevant field preferred; alternative 5+ years experience accepted
• Certification and experience in Epic applications (Prelude, Cadence, HIM, Professional Billing, Hospital Billing) preferred; PMP preferred or obtained within 18 months
• Experience in healthcare IT environments and familiarity with ServiceNow and Wave or similar tools
• Strong stakeholder management and relationship-building skills; ability to influence without direct authority

Responsibilities

• Coordinate IT ownership alignment for initiatives and assign IT Milestone Owners
• Review and validate initiative documentation (BRD/TDD, scope, dependencies)
• Support scope definition and risk assessment for technical programs
• Identify cross-project risks and drive mitigation planning
• Build relationships across IT, operations, and business leadership; resolve conflicts
• Track IT milestones and support execution alignment
• Translate technical concepts to diverse audiences
• Manage multiple concurrent initiatives with strong organizational skills

Skills

Stakeholder management

Cross-functional leadership

Influence without authority

Project coordination

Communication skills

Risk management

Multi-project management

Prioritization

Education

Bachelor's in Computer Science or relevant field

5+ years experience accepted in lieu of Bachelor's

Tools

ServiceNow

Epic Prelude

Epic Cadence

Epic HIM

Epic Professional Billing

Epic Hospital Billing

Job description

Overview

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.

The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Key Responsibilities

Intake & Initiative Readiness

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)

• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

• Analyze initiative scope and determine appropriate IT ownership alignment

• Coordinate and facilitate assignment of IT Milestone Owners

• Support reassignment and escalation processes

• Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

• Coordinate resource needs across inter-related initiatives

• Support scope definition and risk assessment for technical programs

• Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

• Build strong relationships across IT, operations, and business leadership

• Resolve conflicts and address project challenges across teams

• Influence stakeholders outside direct reporting lines

• Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

• Provide coordination support for initiatives without assigned enterprise project managers

• Track IT milestones and support execution alignment

• Facilitate communication and issue resolution across stakeholders

Education

• Bachelor's in Computer science or relevant field preferred

• 5+ years of experience accepted in Lieu of Bachelor's degree

Certification/Licensure

• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred

• PMP preferred or obtained within 18 months

Experience

• Experience within healthcare IT environments

• Familiarity with ServiceNow and Wave or similar tools

• Ability to influence without direct authority

• Strong stakeholder management and relationship-building skills

• Ability to manage multiple concurrent initiatives

• Strong organizational and prioritization skills

• Ability to interpret complex or incomplete information

• Strong problem-solving and decision-making capability

• Excellent written and verbal communication

• Ability to translate technical concepts to diverse audiences

• Strong attention to detail

Keywords: Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.