IT Program Manager

sentara; Virginia Beach (VA); On-site; USD 121,000 - 183,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Disability plans

Life Insurance

Tuition Assistance

Job summary

Sentara is seeking an IT Program Manager for Revenue Cycle Systems to coordinate Wave-related IT initiatives, centralize intake, validate requirements, and align milestones. This role ensures cross-functional execution and governance across clinical and revenue cycle systems.

The ideal candidate has healthcare IT experience, familiarity with Epic applications and ServiceNow, and strong stakeholder management. This on-site position offers competitive compensation and comprehensive benefits.

Qualifications

• Bachelor’s in Computer science or relevant field preferred
• 5+ years of experience accepted in lieu of Bachelor's degree
• Experience within healthcare IT environments
• Familiarity with ServiceNow and Wave or similar tools
• Ability to influence without direct authority
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple concurrent initiatives
• Strong organizational and prioritization skills
• Excellent written and verbal communication
• Ability to translate technical concepts to diverse audiences
• Strong attention to detail

Responsibilities

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs
• Coordinate resource needs across inter-related initiatives
• Support scope definition and risk assessment for technical programs
• Identify cross-project risks and drive mitigation planning
• Build relationships across IT, operations, and leadership
• Resolve conflicts and address project challenges
• Influence stakeholders outside direct reporting lines
• Serve as a liaison across IT teams
• Provide coordination for initiatives without enterprise PMs

Skills

Stakeholder mgmt

Communication

Organization

Problem solving

Attention to detail

Education

Bachelor’s in CS or relevant field

5+ years experience (in lieu of degree)

Tools

Epic Prelude

Epic Cadence

HIM

Professional Billing

Hospital Billing

Cogito

ServiceNow

Wave

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Key Responsibilities

Intake & Initiative Readiness

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

• Analyze initiative scope and determine appropriate IT ownership alignment
• Coordinate and facilitate assignment of IT Milestone Owners
• Support reassignment and escalation processes
• Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

• Coordinate resource needs across inter-related initiatives
• Support scope definition and risk assessment for technical programs
• Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

• Build strong relationships across IT, operations, and business leadership
• Resolve conflicts and address project challenges across teams
• Influence stakeholders outside direct reporting lines
• Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

• Provide coordination support for initiatives without assigned enterprise project managers
• Track IT milestones and support execution alignment
• Facilitate communication and issue resolution across stakeholders

Education

• Bachelor's in Computer science or relevant field preferred
• 5+ years of experience accepted in Lieu of Bachelor's degree

Certification/Licensure

• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
• PMP preferred or obtained within 18 months

Experience

• Experience within healthcare IT environments
• Familiarity with ServiceNow and Wave or similar tools
• Ability to influence without direct authority
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple concurrent initiatives
• Strong organizational and prioritization skills
• Ability to interpret complex or incomplete information
• Strong problem-solving and decision-making capability
• Excellent written and verbal communication
• Ability to translate technical concepts to diverse audiences
• Strong attention to detail

Keywords: Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $120,744.00 - $183,164.80 annually.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• -Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the co