IT Product Owner Lead - ServiceNow

The Mosaic Company; Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Flexible work-life balance

Job summary

The Mosaic Company in Tampa, FL, seeks a Product Owner to own the ServiceNow product vision, backlog, and multi‑year roadmap. You will collaborate with stakeholders, platform leadership, and delivery teams to align outcomes and drive value across ITSM and related modules.

Role requires translating business needs into epics and user stories, leading delivery from intake to release, and coordinating UAT, sign‑off, and adoption. Strong governance and data‑driven improvement focus is essential.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• “CSPO/SAFe PO or equivalent Agile certification” preferred.
• ITIL Foundation preferred.
• Minimum 5 years in product ownership/management or related tech role.
• Experience owning a product roadmap and backlog across multiple stakeholders.
• Experience translating business needs into epics, features, user stories and acceptance criteria.
• Working knowledge of ServiceNow core workflow and analytics.
• Proficiency with Jira or similar backlog tools and Microsoft 365.

Responsibilities

• Own and maintain the ServiceNow product vision, multi-year roadmap, backlog and deliverables.
• Prioritize demand based on value, risk, dependencies, and user impact; communicate decisions.
• Collaborate with stakeholders, platform leadership, and delivery teams to define outcomes.
• Lead delivery from intake to release; participate in planning, refinement, reviews and demos.
• Coordinate UAT, sign-off, release readiness, and adoption measures.
• Promote governance, manage technical debt and upgrade plans; monitor licensing and vendor commitments.
• Maintain product documentation and support continuous improvement through data-driven insights.

Skills

ServiceNow

Agile product

Jira

Azure DevOps

Microsoft 365

Data reporting tools

Stakeholder management

Product backlog

Cross‑functional collaboration

Education

Bachelor's degree in Business/IT/CS or related

CSPO/SAFe PO or equivalent Agile cert

Tools

ServiceNow Agile Development

ITSM/ITOM/ITAM/HRSD/SPM

Job description

What will you do?

• Own and maintain the ServiceNow product vision, multi-year roadmap, objectives, and prioritized backlog. Evaluate demand based on business value, strategic alignment, risk, dependencies, user impact, regulatory needs, platform fitness, and delivery capacity; make and communicate prioritization decisions. Partner with business stakeholders, process owners, users, platform leadership, architects, and delivery teams to discover and define desired outcomes. Translate approved demand into epics, features, user stories, acceptance criteria, process requirements, and measurable success indicators that are clear and ready for delivery. Lead product delivery from intake through release by providing timely decisions and clarifications, participating in planning, refinement, reviews, and demonstrations, resolving priority and scope questions, managing dependencies, and ensuring the team is working on the highest-value outcomes. Coordinate user acceptance testing and stakeholder sign‑off, confirm delivered work meets acceptance criteria, support release readiness and adoption, monitor product usage and outcome measures, and use feedback and performance data to drive continuous improvement. Support platform governance, financial stewardship, and lifecycle planning by promoting out‑of‑box capabilities and reusable solutions, controlling unnecessary customization and technical debt, contributing to upgrade and module adoption plans, monitoring licensing and vendor commitments, maintaining product documentation, and performing other job duties and projects assigned.

What do you need for this role?

• Bachelor's degree in Business, Information Technology, Computer Science, or related field or equivalent experience.


• Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent Agile product certification or experience (Preferred)


• ITIL Foundation (Preferred)


• Minimum 5 years of experience in product ownership, product management, business analysis, platform delivery, or a related technology role


• Demonstrated experience owning a product roadmap and backlog and prioritizing competing demand across multiple stakeholders


• Experience translating business needs into epics, features, user stories, acceptance criteria, process requirements, and measurable outcomes


• Working knowledge of ServiceNow capabilities and enterprise workflow platforms; experience with ITSM and one or more of ITOM, ITAM, HRSD, SPM, SecOps, or App Engine preferred


• Experience with Agile delivery practices, backlog refinement, planning, demonstrations, user acceptance testing, release readiness, and value realization


• Understanding of platform governance, out-of-box-first design, technical debt, integrations, data quality, security, risk, compliance, and lifecycle management


• Experience using Jira, ServiceNow Agile Development, Azure DevOps, or comparable work‑management tools


• Experience working with global, cross‑functional teams and external service providers or vendors


• Strong business acumen, analytical thinking, negotiation, facilitation, and decision‑making abilities.


• Working knowledge of ServiceNow and its core workflow, reporting, dashboard, demand, portfolio, and Agile delivery capabilities


• Proficiency with Jira or similar backlog‑management tools, Microsoft 365, process‑mapping tools, and data/reporting tools


• Strong product leadership and ability to communicate a clear vision, priorities, decisions, and expected outcomes


• Excellent verbal, written, listening, facilitation, negotiation, and presentation skills


• Ability to influence without direct authority and align diverse business and technical stakeholders


• Sound judgment and willingness to make transparent trade‑off decisions based on value, risk, dependencies, and capacity


• Strong organizational skills with the ability to manage multiple priorities, dependencies, and deadlines


• Customer‑ and employee‑focused mindset balanced with platform governance, sustainability, and enterprise standards


• Ability to challenge unclear requirements, prevent unplanned scope growth, and maintain a ready, prioritized backlog


• Strong analytical, problem‑solving, conflict‑resolution, and continuous‑improvement skills


• Ability to work effectively across cultures, functions, and geographic regions


• Self‑motivated, highly professional, collaborative, and results‑oriented

The Mosaic Company

The Mosaic Company (NYSE:MOS), a Fortune 500 company headquartered in Tampa, Florida, is the world's leading integrated producer and marketer of concentrated phosphate and potash crop nutrients. At Mosaic, we act with integrity and we perform our work ethically and transparently. We believe success comes when we make smart choices about how we engage our people, the way we manage our resources and our stewardship towards the environment. We are committed to maintaining a safe, healthy and respectful work environment for our 13,000 employees across the globe. We hold ourselves responsible for the safety and wellbeing of our colleagues and company. We are dedicated to ensuring Mosaic is a place where people are proud to work and grow. Serving customers in over 40 countries we are committed to strengthening our product portfolio by rethinking and reengineering outdated processes and focusing on digitalization. We collaborate across departments and geographies in order to streamline best practices. We foster innovation, encourage new ideas and strive to achieve excellence with a humbleness that we can always improve. And we demonstrate our commitment to good corporate citizenship by acting thoughtfully and responsibly in our operating communities - contributing our expertise, innovative spirit and financial resources.

Career Opportunities at Mosaic

We are looking for bright and passionate individuals with an innovative spirit and a fresh perspective. We are seeking people knowledgeable in best‑practices, comfortable with technology and digitalization, and who are interested in accelerating and optimizing performance. We want people who are motivated by our mission and our purpose.

• In return, our employees are rewarded with competitive compensation and bonus plans, comprehensive health benefits, attractive retirement savings plan, STD/LTD, tuition reimbursement, a safety‑centered culture, meaningful career development opportunities and a growing focus on a flexible work‑life balance.

Invest in your Yourself!

Most importantly, as an employee at Mosaic, you can rest assured at the end of each day you’re helping the world grow the food it needs. Are you ready to build your career with an industry global leader? Are you ready to help feed and fuel the world? Invest in yourself.