Senior Operations Technology Field Services Analyst

The Mosaic Company; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid vacation and sick time

Tuition Reimbursement

401k company matching

Optional HSA plan with company match

9/80 schedule

Job summary

The Mosaic Company, headquartered in Tampa, FL, seeks a Senior Operations Technology Field Services Analyst to oversee global camera systems and ICS infrastructure. You will coordinate OT/IT teams, cybersecurity, and operations to ensure secure, reliable, and efficient plant operations across regions.

Responsibilities include system health monitoring, vendor management, SOP development, budgeting, and cross-functional collaboration to advance digitalization and automation initiatives.

Qualifications

• High School Diploma/GED with 7+ years of working with information technologies, security systems, or camera systems.
• Associate’s degree with 5+ years, or Bachelor's with 3+ years in IT/security/camera systems preferred.
• Experience with Microsoft Office Suite.
• LAN Networking experience is required.

Responsibilities

• Monitor overall security and operations camera system health.
• Lead installation, maintenance, and repair of camera systems across operations.
• Manage vendor relationships for camera system components and services.
• Develop SOPs for proactive maintenance to minimize downtime.
• Oversee documentation of camera configurations, maintenance, and incidents.
• Collaborate with IT, OT, Security, Cybersecurity, and Operations to align with policies.
• Provide technical guidance on camera technology, integration, and cybersecurity vulnerabilities.
• Support video-based AI initiatives to aid plant automation and efficiency.
• Develop and manage the budget for camera system operations.
• Train and mentor team members on camera system management.

Skills

Strong communication

Stakeholder management

Leadership

Travel willingness

Problem solving

Education

High School Diploma/GED

Associate’s degree

Bachelor’s degree

Tools

MS Office

ERP systems

LAN networking

Job description

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.

The Senior Operations Technology Field Services Analyst is responsible for overseeing the health, operability, and continuous improvement of global operations camera systems and Industrial Control System (ICS) infrastructure. This role involves coordinating internal and external resources dedicated to maintaining and optimizing camera, network, and IC systems to ensure secure, reliable, and efficient operations across the organization. The position requires a strong understanding of OT/ICS environments and the ability to effectively collaborate with technical stakeholders on industrial networking, system integration, and operational technology initiatives.

What you will do:

• Monitor overall security and operations camera system health.
• Lead installation, maintenance, and repair of security and operations camera systems business wide, including configuration of cameras on both the IC
• Manage vendor relationships to ensure timely procurement and delivery of camera system components and services.
• Develop and implement standard operating procedures for the proactive maintenance of camera systems to minimize downtime and ensure high availability.
• Oversee the documentation and record-keeping of camera system configurations, maintenance schedules, and incident reports.
• Collaborate across IT, OT, Physical Security, Cybersecurity, and Operations departments to align camera system operations with organizational security policies.
• Provide technical guidance on camera system technology advancements, integration opportunities, system audits, operational inefficiencies, and cybersecurity vulnerabilities.
• Facilitate video-based AI initiatives by bridging technical and non-technical teams to support plant automation objectives and operational efficiency.
• Develop and manage the budget for camera system operations, including forecasting and cost control measures.
• Train and mentor team members on technical skills and best practices related to camera system management.
• Provide technical consult to Cybersecurity for management of camera and physical security systems Progress health and maturity of camera fleet and video management systems (VMS), including VMS troubleshooting and configuration.
• Support both daily operations and project efforts.
• Implement camera governance processes, including policy, procedure and program development.
• Other job duties as assigned.

What you will need:

• High School Diploma/GED with 7+ years of working with information technologies, security systems, or camera systems required.
• Associate’s degree required with 5+ years working with information technologies, security systems, or camera systems OR Bachelor's degree and 3+ years working with information technologies, security systems, or camera systems preferred.
• Microsoft Office Suite experience
• LAN Networking experience is required.
• Network and/or IC Security Certification is preferred
• Willing to travel
• Valid driver's license
• Experience in vendor management and procurement processes.
• Familiarity with ERP systems
• Experience leading vendors through project lifecycles
• Familiarity with IT and security policies, standards, and best practices
• Proven experience in managing security and operations camera systems in a global enterprise environment.
• Ability to troubleshoot complex technical issues and provide effective solutions.
• Knowledge of current camera system technologies and trends
• Ability to adjust priorities and direction in response to changing business and organizational needs
• Strong communication and public speaking skills, with the ability to drive stakeholders' alignment
• Strong stakeholder management skills, with the ability to work across facilities and centralized corporate teams
• Excellent communication and interpersonal skills for effective collaboration across departments.
• Strong leadership skills with the ability to manage and motivate a technical team.

Benefits Offered by Mosaic:

• Medical, Dental, Vision insurance
• Paid vacation and sick time
• Tuition Reimbursement
• 401k company matching
• Optional HSA plan with company match
• 9/80 schedule

Career Opportunities at Mosaic

The Mosaic Company (NYSE: MOS), a Fortune 500 company headquartered in Tampa, Florida, is the world's leading integrated producer and marketer of concentrated phosphate and potash crop nutrients.

At Mosaic, we act with integrity and we perform our work ethically and transparently. We believe success comes when we make smart choices about how we engage our people, the way we manage our resources and our stewardship towards the environment. We are committed to maintaining a safe, healthy and respectful work environment for our 13,000 employees across the globe. We hold ourselves responsible for the safety and wellbeing of our colleagues and company. We are dedicated to ensuring Mosaic is a place where people are proud to work and grow.

Serving customers in over 40 countries we are committed to strengthening our product portfolio by rethinking and reengineering outdated processes and focusing on digitalization. We collaborate across departments and geographies in order to streamline best practices. We foster innovation, encourage new ideas and strive to achieve excellence with a humbleness that we can always improve. And we demonstrate our commitment to good corporate citizenship by acting thoughtfully and responsibly in our operating communities - contributing our expertise, innovative spirit and financial resources.

Career Opportunities at Mosaic. We are looking for bright and passionate individuals with an innovative spirit and a fresh perspective. We are seeking people knowledgeable in best-practices, comfortable with technology and digitalization, and who are interested in accelerating and optimizing performance. We want people who are motivated by our mission and our purpose. In return, our employees are rewarded with competitive compensation and bonus plans, comprehensive health benefits, attractive retirement savings plan, STD/LTD, tuition reimbursement, a safety-centered culture, meaningful career development opportunities and a growing focus on a flexible work-life balance.

Invest in your Yourself! Most importantly, as an employee at Mosaic, you can rest assured at the end of each day you’re helping the world grow the food it needs.

Are you ready to build your career with an industry global leader? Are you ready to help feed and fuel the world? Invest in yourself