IT Portfolio Liaison & Operations Specialist

City of Baltimore; Baltimore (MD); On-site; USD 84,000 - 133,000; Full time

Job summary

The City of Baltimore's Department of Housing & Community Development seeks an IT Generalist to serve as a technology liaison between DHCD and the Baltimore City Office of Information & Technology (BCIT). The role supports technology operations by helping business units with planning, process improvement, application support, data analysis, project coordination, and customer engagement.

As part of the DHCD IT Portfolio Team, you will identify operational challenges, recommend solutions,

Qualifications

• Bachelor's degree in information technology or related field required.
• Two years of IT-related experience required; Gov’t experience preferred.
• Excellent verbal and written communication skills.
• Advanced credentials may substitute for experience; multiple certifications may add credit.
• Licenses: PMP or CISM preferred.

Responsibilities

• Identify operational challenges and recommend technology solutions.
• Coordinate service delivery across BCIT support teams.
• Assist with technology initiatives to improve efficiency, transparency, and customer service.

Skills

Database queries

Network concepts

Security basics

Communication skills

Project coordination

Education

Bachelor of Science in Information Technology

Associate degree + 3 years related experience

Job description

The City of Baltimore's Department of Housing & Community Development seeks an IT Generalist to serve as a technology liaison between DHCD and the Baltimore City Office of Information & Technology (BCIT). The role supports technology operations by helping business units with planning, process improvement, application support, data analysis, project coordination, and customer engagement.

As part of the DHCD IT Portfolio Team, you will identify operational challenges, recommend solutions,