IT PMO Manager

Dufry Careers; Baltimore (MD); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Employee Discounts

Employee Assistance Program

Career Growth

Referral Bonus

Job summary

Dufry is seeking a Manager of IT PMO to lead the planning, execution, and delivery of complex IT projects, aligning with business objectives from our North America Support Center in Bethesda, MD.

You will coach cross-functional teams, manage budgets and risks, and report progress to senior leadership, driving value through disciplined governance and strong stakeholder engagement.

Qualifications

• 6+ years combined education/experience in leadership and PMO roles.
• 2+ years supervising a team of professionals.
• Hospitality, F&B and/or Retail industry experience preferred.

Responsibilities

• Plans, executes, and delivers multiple concurrent IT projects while aligning with business goals and constraints.
• Develops and maintains project documentation, dashboards, and risk registers.
• Facilitates communication through status meetings, steering committees, and executive briefings.

Skills

Leadership

Program management

Governance

Stakeholder management

Risk management

Budgeting

Communication

Education

Bachelor's degree in related field

Master's degree (preferred)

Tools

Microsoft Project

JIRA

SQL

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Advertised Compensation:[[salaryMin]]to[[salaryMid]]

Purpose

The Manager of IT PMO leads the planning, execution, and delivery of complex projects within the IT portfolio, ensuring strategic alignment with business objectives. This role drives project success through effective resource management, risk mitigation, and stakeholder engagement.

Essential Functions

• Plans, executes, and delivers multiple concurrent projects, ensuring alignment with strategic business objectives and adherence to time, cost, and quality constraints
• Develops and maintains comprehensive documentation including project decks, plans, schedules, status reports, risk registers, and lessons learned
• Facilitates project communication through written and verbal channels across all organizational levels including status meetings, steering committees, and executive briefings
• Serves as the primary liaison between the business stakeholders and IT technical teams, translating business requirements into technical specifications and ensuring mutual understanding of project goals
• Provides leadership and direction to cross-functional project teams, fostering collaboration and accountability to achieve project objectives and meet deadlines
• Leads the end-to-end development of business and technical solutions, including design, testing, and maintenance phases, with emphasis on quality assurance and business value delivery
• Assesses, identifies, and monitors potential project risks and issues; develops and implements contingency plans and mitigation strategies to minimize impact on project outcomes
• Manages project budgets and resource allocation, tracking expenditures and forecasting needs to meet financial objectives
• Establishes and tracks project performance metrics and KPIs, providing regular reporting to leadership on project health, progress, and ROI

Reporting Relationship

The Manager of IT PMO reports to the Senior Vice President of Transformation Office & Enterprise PMO

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience: The combination of education and professional experience must exceed 6 years:
  • In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing project management
  • In a technical role: Requires 6 years of experience engaged in developing and delivering project management programs, including managing large scale complex projects
    • A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement
  • In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Demonstrated experience in defining, implementing, and coaching others in project management methodologies & governance
• Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits
• Flexible approach to change; can effectively work in a variety of situations, constantly seeks improvements, and displays a forward-looking mentality
• Business acumen and also has the mindset required to understand the long-term implications of project management planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Location/Travel:
  • This position may be based at either North America Support Center in Bethesda, MD
  • Occasional travel to other locations may be required based on business needs
  • Flexibility for virtual collaboration across multiple time zones

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).