IT PMO Manager

HMSHost; Bethesda (MD); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

401(k) retirement plan with company match

Tuition reimbursement

Employee assistance program

Training opportunities

Job summary

HMSHost in Bethesda, Maryland is looking for a Manager of IT PMO to lead planning, execution, and delivery of IT projects. This role requires extensive experience in project management, including at least 2 years in a managerial position and a background in Hospitality, F&B or Retail. Key responsibilities include managing project budgets, ensuring strategic alignment, and leading cross-functional teams. HMSHost offers competitive benefits, such as health insurance, paid time off, and career growth opportunities.

Qualifications

• Minimum 6 years of experience in project management, including 2 years in a leadership role.
• 3-5 years of experience in Hospitality, F&B, or Retail.
• Demonstrated experience with project management methodologies.

Responsibilities

• Lead planning and execution of IT projects aligning with business objectives.
• Manage project budgets and resources effectively.
• Facilitate communication among stakeholders and IT teams.

Skills

Project management methodologies

Stakeholder engagement

Budget management

Risk management

Leadership

Education

Bachelor’s degree in a related field

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose

The Manager of IT PMO leads the planning, execution, and delivery of complex projects within the IT portfolio, ensuring strategic alignment with business objectives. This role drives project success through effective resource management, risk mitigation, and stakeholder engagement.

Essential Functions

• Plans, executes, and delivers multiple concurrent projects, ensuring alignment with strategic business objectives and adherence to time, cost, and quality constraints
• Develops and maintains comprehensive documentation including project decks, plans, schedules, status reports, risk registers, and lessons learned
• Facilitates project communication through written and verbal channels across all organizational levels including status meetings, steering committees, and executive briefings
• Serves as the primary liaison between the business stakeholders and IT technical teams, translating business requirements into technical specifications and ensuring mutual understanding of project goals
• Provides leadership and direction to cross-functional project teams, fostering collaboration and accountability to achieve project objectives and meet deadlines
• Leads the end-to-end development of business and technical solutions, including design, testing, and maintenance phases, with emphasis on quality assurance and business value delivery
• Assesses, identifies, and monitors potential project risks and issues; develops and implements contingency plans and mitigation strategies to minimize impact on project outcomes
• Manages project budgets and resource allocation, tracking expenditures and forecasting needs to meet financial objectives
• Establishes and tracks project performance metrics and KPIs, providing regular reporting to leadership on project health, progress, and ROI

Reporting Relationship

The Manager of IT PMO reports to the Senior Vice President of Transformation Office & Enterprise PMO

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience: The combination of education and professional experience must exceed 6 years:
  • In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing project management
  • In a technical role: Requires 6 years of experience engaged in developing and delivering project management programs, including managing large scale complex projects
    • A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement
  • In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Skillset/Competencies/Traits:
  • Demonstrated experience in defining, implementing, and coaching others in project management methodologies & governance
  • Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits
  • Flexible approach to change; can effectively work in a variety of situations, constantly seeks improvements, and displays a forward-looking mentality
  • Business acumenand also has the mindset required to understand the long-term implications of project management planning and to advance the organization’s goals
  • Demonstrated history ofunderstanding the needs of the business, stakeholders, the employee population, and individual circumstances
  • Demonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals
• Location/Travel:
  • This position may be based at either North America Support Center in Bethesda, MD
  • Occasional travel to other locations may be required based on business needs
  • Flexibility for virtual collaboration across multiple time zones

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).