IT PMO Manager

Dufry Careers; Bethesda (MD); On-site; USD 99,900 - 121,100; Full time

Job summary

HMSHost in Bethesda, MD is seeking a Manager of IT PMO to lead planning, execution and delivery of complex IT projects, ensuring alignment with business goals and efficient use of resources.

You will manage multiple projects, develop documentation, facilitate communications, translate business needs into technical specs, and drive value through strong governance, risk management and KPI reporting.

Qualifications

• Must exceed 6 years in PMO, including 2 years supervising a team.
• 6 years developing and delivering project management programs; a bachelor's degree counts for 3 of those years.
• 3–5 years of Hospitality, F&B, or Retail experience.

Responsibilities

• Plan, execute, and deliver multiple projects within time, cost, and quality constraints.
• Maintain project docs: decks, plans, schedules, status reports, risk registers, lessons learned.
• Facilitate communications across orgs, including status meetings and executive briefings.
• Serve as liaison between business stakeholders and IT teams translating requirements.
• Provide leadership to cross-functional project teams.
• Lead end-to-end development of business and technical solutions with QA.
• Identify and monitor risks; create contingency plans.
• Manage budgets and resources; forecast needs.
• Track KPIs and report project health and ROI to leadership.

Skills

Leadership

Project management

Governance

Portfolio management

Stakeholder management

Change management

Business acumen

Coaching

Team leadership

Cross-functional collaboration

Education

Bachelor's degree

Job description

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With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Airport Location:Integrated Services Center
Advertised Compensation:$99,900.00 to $121,100.00

Purpose

The Manager of IT PMO leads the planning, execution, and delivery of complex projects within the IT portfolio, ensuring strategic alignment with business objectives. This role drives project success through effective resource management, risk mitigation, and stakeholder engagement.

Essential Functions

• Plans, executes, and delivers multiple concurrent projects, ensuring alignment with strategic business objectives and adherence to time, cost, and quality constraints
• Develops and maintains comprehensive documentation including project decks, plans, schedules, status reports, risk registers, and lessons learned
• Facilitates project communication through written and verbal channels across all organizational levels including status meetings, steering committees, and executive briefings
• Serves as the primary liaison between the business stakeholders and IT technical teams, translating business requirements into technical specifications and ensuring mutual understanding of project goals
• Provides leadership and direction to cross‑functional project teams, fostering collaboration and accountability to achieve project objectives and meet deadlines
• Leads the end‑to‑end development of business and technical solutions, including design, testing, and maintenance phases, with emphasis on quality assurance and business value delivery
• Assess, identify, and monitor potential project risks and issues; develop and implement contingency plans and mitigation strategies to minimize impact on project outcomes
• Manages project budgets and resource allocation, tracking expenditures and forecasting needs to meet financial objectives
• Establishes and tracks project performance metrics and KPIs, providing regular reporting to leadership on project health, progress, and ROI

Reporting Relationship

The Manager of IT PMO reports to the Senior Vice President of Transformation Office & Enterprise PMO

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience: Must exceed 6 years, including: - 2 years supervising a team in a leadership role - 6 years developing and delivering project management programs, with a bachelor's degree counting for 3 of those years - 3-5 years of Hospitality, F&B, or Retail experience
• Demonstrated experience in defining, implementing, and coaching others in project management methodologies & governance
• Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits
• Flexible approach to change; can effectively work in a variety of situations, constantly seeks improvements, and displays a forward‑looking mentality
• Business acumen and also has the mindset required to understand the long‑term implications of project management planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Location/Travel: Must: - Must be based at either North America Support Center in Bethesda, MD - Must undertake occasional travel to other locations based on business needs - Must be capable of virtual collaboration across multiple time zones

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti‑discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).