IT/Phone Support technician

FAVORITE OFFICE AUTOMATION LLC; Delaware; Remote; USD 25,000 - 39,000; Full time

Job summary

Favorite Office Automation LLC is seeking a dynamic individual to join our team to support and improve our customers' systems. You will handle a variety of projects, troubleshoot desktop, server, phone system and network camera issues, and install hardware and software at customer locations.

You will also perform routine preventative maintenance and document procedures, while taking customer calls and working remotely on issues.

Qualifications

• Experience in customer-facing tech support.
• Ability to prioritize and multitask effectively.
• Strong problem-solving and analytical thinking on technical issues.
• Valid driver’s license and reliable transportation.

Responsibilities

• Troubleshoot desktop, server, phone system and network camera issues
• Install hardware and software at customer locations
• Perform routine preventative maintenance on equipment
• Document all technical procedures and user guides
• Take customer calls and work remotely on issues

Skills

Strong Customer Service

Prioritize multitask

Deadline and detail-oriented

Troubleshooting and critical thinking

Driver's license

Job description

We are seeking a dynamic individualto join our team! You will handle a variety of projects to support and improve our customers various systems.

Responsibilities:

• Troubleshoot desktop, server, phone system and network camera issues
• Install hardware and software at customer locations
• Perform routine preventative maintenance on equipment
• Document all technical procedures and user guides
• Take customer calls and work remotely on issues

Qualifications:

• Strong Customer Service Skills
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Be able to troubleshooting and have critical thinking skills
• Drivers license

Rate will depend onknowledge level

At Favorite Office Automation we understand that technology budgets are limited but technology choices seem, at times, limitless. We strive to provide the best products and services for our customers. That is why we have partnered with manufacturers we know are the most advantageous for you. We specialize in whole-office solutions with a concentration on Voice and Data Products. We only employ the top technical minds that hold the same high values that the company was founded on. We work best with small and medium sized businesses and agencies, mainly because we can relate to that ever changing environment. We provide our customers with solutions that give them more time to do what's important to them.