IT/OT Support Desk Analyst I

Biourja Renewables LLc; Peoria (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off & holidays

Life insurance & disability

Job summary

BioUrja Renewables LLC is looking for an IT/OT Service Desk Analyst I to support users and manufacturing facilities in Peoria, IL. The role handles incidents, service requests, documentation, and collaboration with Tier 2/3, OT, and cybersecurity teams.

Ideal candidates have 1–3 years in IT support, strong communication, and a willingness to learn in a 24x7 manufacturing environment. Travel up to 15% may be required.

Qualifications

• 1-3 years of IT support or service desk experience.
• Strong communication and customer service skills.
• Familiarity with Windows OS, Microsoft 365, and basic networking concepts.

Responsibilities

• Provide front-line IT/OT support for users and plant operations.
• Log, manage, and resolve incidents via service management tools.
• Follow ITSM processes and security standards.

Skills

Customer service

Communication

Problem-solving

Time management

Education

Associate degree in IT/CS

Tools

Windows OS

Microsoft 365

IT service management tools

Job description

BioUrja Renewables LLC is looking for an IT/OT Service Desk Analyst I to support users and manufacturing facilities in Peoria, IL. The role handles incidents, service requests, documentation, and collaboration with Tier 2/3, OT, and cybersecurity teams.

Ideal candidates have 1–3 years in IT support, strong communication, and a willingness to learn in a 24x7 manufacturing environment. Travel up to 15% may be required.