IT/OT Infrastructure Lead – Field Operations & Support

New-Indy Containerboard; Hickory (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Carolina Container is seeking a Services Support and Infrastructure Operations Lead Administrator to provide direct technical execution and leadership for IT and OT environments. You will bridge hands-on maintenance with service delivery oversight, ensuring stability, security, and performance of on-premises and cloud systems.

The role requires experience across servers, virtualization, networking, and shop floor interfaces, with regular interaction with site leadership to optimize technology

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years managing enterprise IT infrastructure in manufacturing/industrial environments.
• Deep knowledge of Windows Server, VMware, AD, and O365.
• Experience with network gear (HPE/Cisco) and FortiGate firewalls.
• Proven ability to manage 3rd party vendor relationships and coordinate with teams.

Responsibilities

• Install, configure, and maintain IT/OT infrastructure (servers, networks) per SOPs.
• Provide Tier 1–3 diagnostic support for hardware, software, and connectivity in office and plant environments.
• Maintain cloud and on-prem data center infrastructure, including virtualization and storage.
• Support manufacturing environments and shop floor systems, ensuring health and performance.
• Catalog IT/OT equipment and maintain CMDB; ensure documentation is up-to-date.
• Collaborate with Enterprise IT/OT teams to align with architecture and security standards.

Skills

Windows Server

VMware

Active Directory

O365

Networking (HPE/Cisco)

FortiGate Firewalls

Vendor Management

Communication

Analytical Skills

Manufacturing IT/OT

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

CMDB

Job description

Carolina Container is seeking a Services Support and Infrastructure Operations Lead Administrator to provide direct technical execution and leadership for IT and OT environments. You will bridge hands-on maintenance with service delivery oversight, ensuring stability, security, and performance of on-premises and cloud systems.

The role requires experience across servers, virtualization, networking, and shop floor interfaces, with regular interaction with site leadership to optimize technology