IT Operator -- 16754

Seneca Resources Company, LLC; Vienna (VA); Hybrid; USD 25,003 - 35,610; Full time

Job summary

A dynamic network operations firm is seeking an IT Operator to support 24/7 critical infrastructure. The role involves managing network hardware, monitoring performance, and collaborating with vendors. Candidates should possess strong troubleshooting skills and general knowledge of networking hardware. Responsibilities include maintaining documentation and participating in on-call rotations. This position offers flexible shifts and requires the ability to work nights, weekends, and holidays.

Qualifications

• Strong process management and troubleshooting skills required.
• General knowledge of networking hardware is essential.
• Experience with network monitoring and alert systems is preferred.
• Familiarity with vendor relations and portal ticketing systems required.

Responsibilities

• Manage and support network hardware including routers and switches.
• Monitor network connections and performance using systems like Moogsoft.
• Collaborate with vendors via ticketing portals such as ServiceNow.
• Maintain detailed documentation and generate reports on system performance.
• Participate in on-call rotation for 24/7 coverage.

Skills

Strong process management skills

Troubleshooting skills

General knowledge of networking hardware

Experience with network monitoring systems

Excellent written communication

Ability to work flexible shifts

Education

Relevant technical certifications or experience

Tools

Moogsoft

ServiceNow

Job description

Location and Work Mode

Location/Work Mode: Hybrid in Vienna, VA or Pensacola, FL

Work Hours: 24x7 work, open to any shifts. Work schedule: 2x12/off/off/3x12/off/off/2x12/off/off/off.

Clearance Requirements: US Citizens, Green Card Holders, TN Visa, Green Card EADs

Position Status: Contract

Pay Rate: $22.00

Position Description

Join a dynamic Network Operations team supporting 24/7 critical infrastructure. We are seeking a skilled IT Operator with strong process management abilities, excellent troubleshooting skills, and experience with network hardware and monitoring systems. In this role, you'll monitor, maintain, and optimize network connections, working collaboratively with vendors and internal teams to ensure seamless operations.

This position offers flexible shifts, including 12-hour rotations, to ensure continuous coverage. Work locations are either in Vienna, VA or Pensacola, FL, with a hybrid work schedule.

Key Responsibilities

• Manage and support network hardware including routers and switches.
• Monitor network connections and performance using systems like Moogsoft or equivalent alert tools.
• Collaborate with vendors and internal teams via ticketing portals such as ServiceNow.
• Maintain detailed documentation and generate reports on system performance.
• Escalate issues as needed and participate in on-call rotation for 24/7 coverage.
• Follow established processes for incident management and resolution.

Required Skills and Qualifications

• Strong process management and troubleshooting skills.
• General knowledge of networking hardware (routers, switches).
• Experience with network monitoring and alert systems (Moogsoft or similar).
• Familiarity with vendor relations and portal ticketing systems (ServiceNow, Teams).
• Excellent written communication and analytical skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Relevant technical certifications or experience preferred.

Equal Opportunity Employer

Seneca Resources is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified individuals are encouraged to apply.