IT Operations & Vulnerability Coordination Specialist

Avum, Inc.; United States; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Education reimbursement

Certification reimbursement

Hybrid/Remote work

On-site as needed

Job summary

Avum, Inc. is seeking an IT Operations Specialist to keep daily IT work organized, responsive, and well documented. This role supports technical documentation, vulnerability follow-up, ticket coordination, employee support, and recurring IT processes.

The IT Operations Specialist will collaborate with technical teams to resolve routine issues, track work through completion, and route complex items to the right owners. This is an individual contributor role reporting to the IT Manager.

Qualifications

• Five or more years of experience in IT operations, technical support, systems administration, infrastructure support, cybersecurity operations, or a related field.
• Experience troubleshooting operating systems, applications, accounts, and connectivity issues.
• Experience using an IT ticketing or service management system to document, route, and follow up on work.
• Ability to write clear technical procedures and troubleshooting documentation.
• Working knowledge of operating systems, networking fundamentals, identity and access management, and enterprise applications.
• Familiarity with CVEs, vendor security advisories, vulnerability severity, and remediation tracking.
• Ability to manage multiple issues independently and escalate when needed.
• Strong communication, organization, prioritization, and follow-through.

Responsibilities

• Create and maintain technical procedures, runbooks, troubleshooting guides, and knowledge base articles with technical teams.
• Review documentation for accuracy and identify processes to document or update.
• Monitor CVE alerts and advisories; identify affected systems and owners.

Skills

IT operations

Technical support

Systems administration

Cybersecurity operations

Documentation

Vulnerability management

Ticket coordination

Tools

IT ticketing system

Vulnerability scanning tools

Cloud platforms (AWS)

Job description

Avum, Inc. is seeking an IT Operations Specialist to keep daily IT work organized, responsive, and well documented. This role supports technical documentation, vulnerability follow-up, ticket coordination, employee support, and recurring IT processes.

The IT Operations Specialist will collaborate with technical teams to resolve routine issues, track work through completion, and route complex items to the right owners. This is an individual contributor role reporting to the IT Manager.