IT Operations Technician II

Tines; Boston (MA); Hybrid; USD 95,000 - 115,000; Full time

Job summary

Tines in Boston is seeking an experienced IT Operations Technician for a full-time hybrid role reporting to the IT Manager. You will provide expert IT operations support to internal partners, administer cloud platforms including Google Workspace, Zoom, Slack Enterprise Grid, Jira, and AWS, and manage IT logistics for the US region with a focus on automation opportunities to improve service delivery.

The ideal candidate will have 5-8 years in IT operations, expert MacOS knowledge, strong log

Qualifications

• 5-8 years in an IT Operations role.
• Expert level knowledge of MacOS.
• Experience with enterprise apps (HR platforms, etc.).
• Strong log analysis and command-line proficiency on MacOS.

Responsibilities

• Provide expert IT operations support to internal partners.
• Administer cloud platforms: Google Workspace, Zoom, Slack, Jira, AWS.
• Manage IT logistics for the US region—equipment, inventory, shipping, asset lifecycle.
• Identify automation opportunities to streamline IT services.
• Develop and execute projects to improve IT service delivery at Tines.

Skills

MacOS expert

Automation mindset

Analytical thinking

Time management

English proficiency

Log analysis

Incident management

Tools

Google Workspace

Zoom

Slack Enterprise Grid

Jira

AWS

JumpCloud

Job description

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a hybrid role and will be expected to work out of the Boston, MA office at least 3 days per week. Tines is looking for an experienced IT Operations Technician to join us on a full-time basis. This Tino will be reporting into our IT Manager based in Boston, MA.

What you’ll be doing:

• Providing expert level IT operations support to all internal key business partners
• Administering a wide variety of Cloud platforms, including Google Workspace, Zoom, Slack Enterprise Grid, Jira, and AWS
• Manage all IT logistics services for the US region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
• Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform
• Developing and executing projects aimed at enhancing IT service delivery at Tines
• IT endpoint management using our MDM platform (JumpCloud)
• Dealing with local technology vendors and customer success managers as required
• Act as a point of contact with external support teams across our suite of enterprise applications for integrations and general application support
• Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage
• Comfortable supporting AV room technology, including Zoom rooms and various conference room end points
• Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers

What you bring with you:

• 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
• Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
• Expert level knowledge of MacOS
• Familiarity with other core enterprise applications such as HR platforms
• Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms
• Experience working autonomously, knowing when to escape, and prioritizing competing work intake pipelines
• Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
• Excellent written and verbal English skills
• Familiarity with key IT processes such as Incident management, Change management, and Release management
• An automation mindset to help us scale all of these duties.

Target Annual Compensation: $95-115k salary + equity

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot - but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are . We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.