Partner Operations Manager

SupportFinity™; New York (NY); On-site; USD 135,000 - 160,000; Full time

Job summary

SupportFinity™ is seeking an operationally minded specialist to design and scale systems supporting our partner ecosystem in New York. This role involves owning processes, tools, and data for our partners while collaborating with cross-functional teams.

The ideal candidate has 6+ years of experience in partner operations, a strong analytical mindset, and proficiency with Salesforce and PRM tools. Target annual compensation is between $135k and $160k.

Qualifications

• 6+ years of experience in partner operations or similar roles in B2B SaaS.
• Strong understanding of operational workflows in partner ecosystems.
• Excellent communication skills and ability to simplify complexity.

Responsibilities

• Design and optimize partner operations processes.
• Manage key partner infrastructure including PRM platforms and Salesforce.
• Create systems to track and analyze partner performance.

Skills

Partner operations

Analytical skills

Project management

Salesforce proficiency

Tools

Salesforce

PRM tools

Job description

Founded in 2018 with co‑headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor‑agnostic, integrating with any API‑enabled service. This flexibility enables our customers to achieve their highest‑priority goals faster. And because Tines is secure and private by design, it is popular with security, IT, engineering, finance, and other security‑focused teams.

At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Job Summary

We’re looking for a detail‑oriented, operationally minded specialist to design and scale the systems and processes that underpin our partner ecosystem. In this role, you’ll own the processes, tools, systems, and data that ensure our partners (and the internal teams who support them) can operate with clarity, consistency, and efficiency. You’ll collaborate closely with cross‑functional stakeholders across partnerships, sales, marketing, finance, operations, and product to streamline workflows, enable partner engagement, and deliver operational excellence at scale.

The ideal candidate thrives at the intersection of strategy, systems, and execution. You bring structure to ambiguity, have a strong analytical mindset, and enjoy empowering others through robust processes and well‑designed tooling. Your ability to diagnose operational challenges, anticipate future needs, and align stakeholders around scalable solutions will be critical to our continued growth.

What You Will Be Doing

• Design and optimize partner operations processes: Own the end‑to‑end processes that support the full partner lifecycle — from onboarding and enablement to deal registration, reporting, and ongoing management.
• Deliver partner systems and tooling: Manage key partner infrastructure including PRM platforms, Salesforce objects and workflows, data integrations, and enablement tools; ensuring accuracy, usability, and alignment across teams.
• Drive operational rigor and cross‑functional alignment: Partner with a variety of internal teams to align processes, clarify responsibilities, and drive effective partner‑focused execution throughout the organization.
• Implement best‑in‑class analytics infrastructure: Create systems to track, analyze, and report on partner activity, impact, and overall operational performance of Tines’ partner ecosystem.
• Ensure data quality and governance: Maintain clean, reliable partner data, establish governance standards, and drive adoption of best practices across internal teams.
• Champion continuous improvement: Identify friction points across the partner ecosystem and implement process, system, or workflow improvements that enhance partner and internal team experience.

What You Bring With You

• 6+ years of experience in partner operations, revenue operations, go‑to‑market operations, or similar roles within B2B SaaS or enterprise software.
• Strong understanding of partner ecosystems (channel, technology, or cloud) and the operational workflows that support them.
• Proficiency with key systems including Salesforce, PRM tools, reporting platforms, and enablement systems.
• Demonstrated ability to design, document, and optimize complex processes across cross‑functional teams.
• A data‑driven approach, with strong analytical skills and experience establishing data frameworks, building reporting infrastructure and surfacing business intelligence.
• Excellent communication skills, capable of translating operational complexity into simple, actionable guidance.
• Highly organized and detail‑oriented, with strong project management capabilities and comfort operating in a fast‑paced, evolving environment.
• A collaborative mindset and a commitment to continuous improvement, scalability, and operational excellence.

Target Annual Compensation (salary + bonus): $135k – $160k

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.