Senior Solutions Engineer - OH

Tines; Kentucky; Remote; USD 225,000 - 250,000; Full time

Job summary

A leading automation platform is seeking a Senior Solutions Engineer based in Ohio. This role involves working closely with sales to demonstrate Tines' no-code solutions and drive customer success. The ideal candidate has over 8 years of experience in sales engineering, a strong technical background, and exceptional communication skills. Compensation ranges from $225,000 to $250,000 annually, including salary and commission. Applicants must be authorized to work in the U.S.

Qualifications

• 8+ years of experience in a pre-sales/sales engineering role at a SaaS company.
• Strong technical background with APIs and a curiosity about cloud technologies.
• Experience delivering demos to customers and winning technical evaluations.

Responsibilities

• Develop deep knowledge of Tines no-code automation.
• Create and deliver compelling presentations to prospective customers.
• Manage the technical decision process with customers.

Skills

Experience in pre-sales or sales engineering

Technical background with APIs

Security and/or IT industry experience

Strong analytical skills

Project management skills

Ability to travel

Job description

Overview

Join to apply for the Senior Solutions Engineer - OH role at Tines.

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.

At Tines, we\'re driven by our values of Simplicity, Speed, and Soundness. We\'re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote position that must be based in Ohio, as it will require regular in person meetings in this region.

Job summary

Tines is looking for a Senior Solutions Engineer to join our pre-sales team, who are crucial to our growth and winning customers. You will partner closely with our Account Executives and sales leadership to evangelize Tines\' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work. You will understand customers’ business pains and outcomes they want to achieve and show how Tines can help them realize those outcomes.

What you will be doing

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
• Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
• Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams

Senior-Level Responsibilities

Strategic Leadership

• Drive the strategic direction for sales engineering within the region, aligning with overall business goals and objectives
• Act as a senior voice of the SE team in setting the direction for sales engineering in the NAMER region helping us evolve to meet overall business goals and objectives
• Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team

Thought Leadership

• Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation

Complex Problem Solving

• Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration

Cross-Functional Collaboration

• Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights

Customer Advocacy

• Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development
• Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption

What you bring with you

• 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company
• Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies
• Security and/or IT industry experience
• Strong skills and experience with uncovering customer needs
• Experience with delivering compelling demos to customers and winning technical evaluations
• Experience communicating with business and technical audiences
• A love for learning, open to giving and receiving feedback and passionate about making clients successful
• Project management skills and ability to deliver customer solutions
• Analytical skills and the ability to craft actionable insights from complex data
• A startup mentality with the ability to adapt in a fast-paced environment
• Ability to travel up to 30% of the time

Compensation

Target Annual Compensation (salary + commission): $225-250k OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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