IT Operations Technician: AI-Powered IT & Onsite Support

Fisher & Ludlow Div Of Harris Steel Ltd.; Frankfort (KY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401K Roth

Profit sharing

Bonuses (pay-for-performance)

Paid parental leave

Tuition reimbursement

Stock program

Scholarships

Job summary

Nucor Business Technology (NBT) is seeking an IT Operations Technician to configure, operate, and maintain enterprise systems and support IT partners across the enterprise. The role involves installing, configuring, testing, and supporting business applications and infrastructure hardware.

The position is onsite at Frankfort, KY or Madison, IN, with regular travel (60/40) between locations. Candidates must be US-authorized and willing to travel; AZ-900/MD-102/AZ-104 within the first year are

Qualifications

• 1-year technical experience supporting users with hardware, software, administration and IT customer support.
• IT-related associate degree, or 2 years of equivalent recent experience.

Responsibilities

• Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations
• Order, configure, and deploy new equipment and manage used inventory
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents, projects, and inventory
• Work a rotational on-call IT support schedule that may include evenings and weekends as needed
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

Skills

Windows support

IT support

Troubleshooting

Education

IT-related associate degree

Tools

Microsoft Intune

Job description

Nucor Business Technology (NBT) is seeking an IT Operations Technician to configure, operate, and maintain enterprise systems and support IT partners across the enterprise. The role involves installing, configuring, testing, and supporting business applications and infrastructure hardware.

The position is onsite at Frankfort, KY or Madison, IN, with regular travel (60/40) between locations. Candidates must be US-authorized and willing to travel; AZ-900/MD-102/AZ-104 within the first year are