IT Operations Technician - NBBC

Nucor; Honolulu (HI); On-site; USD 48,000 - 60,000; Full time

Job summary

Nucor is seeking an IT Operations Technician to configure, operate, and maintain enterprise systems and support internal IT partners across the enterprise. This on-site role will be based at the Norfolk, NE division, with duties spanning device deployment, software maintenance, and end-user support.

The successful candidate will help with networking basics, AD/user management, and hardware lifecycle tasks, while participating in IT projects and on-call rotations, including evenings and weekends.

Qualifications

• 1 year of technical experience supporting users with computers, phones, printers.
• Onsite IT support with user-facing tasks and be able to work with diverse locations

Responsibilities

• Provide technical support to employees via phone, email, chat, and ticketing system
• Configure and deploy equipment, manage inventory, and support hardware lifecycles
• Assist in software installation, maintenance, and license management
• Troubleshoot IT infrastructure including computers, phones, printers, servers, and network devices
• Create and manage user accounts and group memberships
• Setup, configure, and troubleshoot mobile devices
• Participate in projects and on-call rotation including evenings/weekends

Skills

Technical support

Hardware troubleshooting

Windows OS & Office

Mobile devices support

Phone/Email/Chat support

Education

IT related associate degree

Tools

MDM (Intune)

Ticketing systems

Networking basics

Job description

Job Details

Division: Nucor Business Technology
Location: Norfolk, NE, United States
Other Available Locations: N/A

Basic Job Functions

Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. This position will be onsite, located at our Nucor Steel Nebraska division in Norfolk, NE.

Responsibilities

• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
• Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
• Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
• Create and support user account and group membership setups
• Procure, setup, configure, distribute and troubleshooting of all mobile devices
• Work on projects and perform other duties as assigned
• Work a rotational on-call IT support schedule to include evenings and weekends as assigned

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications

• 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
• IT related associate degree, or Equivalent combination of experience and education will also be considered.

Preferred Qualifications

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
• Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
• Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
• Experience with workstation imaging software and an MDM solution such as Intune
• Experience in a heavy industrial setting
• Customer support or helpdesk experience
• IT certifications, such as a current Comp TIA A+

EEO Statement

Nucor is an Equal Opportunity/Affirmative Action Employer – M/F/Disabled/Vets – and a drug-free workplace.