IT Operations Technician

Mt. Washington Pediatric Hospital; Wenatchee (WA); On-site; USD 33,000 - 43,000; Full time

Job summary

Mt. Washington Pediatric Hospital is seeking a hands-on IT Operations Technician to support users and technology systems across warehouse, orchard, and office environments at Quincy and Wenatchee locations.

You will focus on frontline technical support, workstation deployment, troubleshooting, and day-to-day IT support for multiple facilities. This role offers growth opportunities within the IT Department as responsibilities expand and experience grows.

Qualifications

• Strong troubleshooting and customer support skills.
• Printer installation and troubleshooting.
• Knowledge of and experience supporting general line of business apps.
• Valid driver's license and reliable transportation to navigate between locations.

Responsibilities

• Provide frontline technical support for desktops, laptops, printers, mobile devices, and related technology.
• Support warehouse, orchard, and office users with day-to-day IT issues and troubleshooting.
• Deploy, configure, maintain, and replace workstations, mobile devices, printers, scanners, and related equipment.
• Assist with workstation imaging, software installation, patching, and endpoint support processes.
• Coordinate with vendors and internal departments to troubleshoot and resolve technical issues.
• Maintain inventory and asset tracking for assigned IT equipment and systems.
• Participate in on-call rotation and operational support activities as required.

Skills

Troubleshooting

Customer support

Printer setup

Device imaging

Team collaboration

Job description

• Location 1 ONEONTA DR,WENATCHEE, WA, 98801-1500,United States
• Base Pay $24.00 - $31.00 / Hour

Description

We're hiring a hands-on IT Operations Technician to support users and technology systems across warehouse, orchard, and office environments throughout our Quincy and Wenatchee locations. This role focuses on frontline technical support, workstation and mobile device deployment, troubleshooting, operational support systems, and day-to-day IT support across multiple facilities.

This is a great opportunity for someone who enjoys a variety of technologies, working directly with users, and being part of a small IT team supporting real-world operations. The role also offers opportunities for growth within the IT Department as responsibilities and experience develop.

Requirements

• Organize and prioritize incoming customer inquiries.
• Manage service queue by resolving and escalating tickets.
• Strong troubleshooting and customer support skills.
• Printer installation and troubleshooting.
• Knowledge of and experience supporting general line of business apps.
• Valid driver's license and reliable transportation to navigate between locations.
• Ability to lift up to 50 lbs.

Preferred Qualifications

• Self-starter who can complete tasks with minimal direction.
• Experience supporting warehouse, manufacturing, agriculture, logistics, or operational environments.
• Excellent time-management habits with the ability to pivot quickly and respond effectively in a fast-paced operations facility.
• Strong communication and organizational skills.
• Self-motivated to work independently while consistently collaborating with users, vendors, and IT staff.

Key Responsibilities

• Provide frontline technical support for desktop computers, laptops, printers, mobile devices, and related technology.
• Support warehouse, orchard, and office users with day-to-day IT issues and troubleshooting.
• Deploy, configure, maintain, and replace workstations, mobile devices, printers, scanners, and related equipment.
• Assist with workstation imaging, software installation, patching, and endpoint support processes.
• Coordinate with vendors and internal departments to troubleshoot and resolve technical issues.
• Support specialty operational and warehouse systems used throughout the company.
• Assist with onboarding/offboarding processes, workstation setup, and equipment deployment.
• Maintain inventory and asset tracking for assigned IT equipment and systems.
• Assist with technology rollouts, upgrades, and IT projects across multiple locations.
• Escalate advanced server, network, infrastructure, or application issues to senior IT staff as appropriate.
• Maintain documentation related to support procedures, deployments, and inventory.
• Participate in on-call rotation and operational support activities as required.