Field IT Technician

Spotless Brands LLC; Heath (OH); On-site; USD 36,988 - 45,323; Full time

Job summary

Spotless Brands LLC is seeking a Field IT Technician to ensure operational continuity of technology systems across various car wash locations in Heath, Ohio. This hands-on role involves installing, maintaining, and troubleshooting POS systems, managing site-level technologies, and collaborating with IT support teams.

Applicants should have at least 2 years of experience in equipment maintenance, strong communication skills, and a valid driver's license. The position requires proficiency in handling diagnostic tools and problem-solving in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in equipment maintenance.
• Experience with troubleshooting electronic systems and wiring diagrams.
• Valid driver's license with a clean driving record.

Responsibilities

• Install, configure, and maintain POS systems and related equipment.
• Respond to urgent IT service tickets that require onsite support.
• Assist with technology rollouts for new site openings.

Skills

Problem-solving skills

Communication and customer service skills

Technical support

Time management

Analytical skills

Education

High school diploma or equivalent

Technical certification

Associate degree in electronics or IT

Tools

Diagnostic tools

POS systems

Job description

• Pay or shift range: $26.85 USD to $32.90 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position Overview

The Field IT Technician is responsible for providing on-site technical support for our technology systems, focusing on the POS systems at various car wash locations, under the general direction of the local Field IT Supervisor, corporate IT Operations Manager and local business leadership. The position requires on-site presence during regular business hours and may be required to perform work during evenings and weekends. This hands‑on role is critical in ensuring uptime and operational continuity of Point of Sale (POS) systems, Wi‑Fi, cameras, signage, and other site‑level technologies. The technician will serve as the frontline support for field operations, coordinating with the centralized IT support team and infrastructure team as needed.

Essential Functions (Other Duties as Assigned)

• Install, configure, and maintain POS systems, network equipment (routers, switches, wireless access points), site kiosks, printers, and surveillance systems at car wash locations.
• Troubleshoot hardware and software issues in the field and es‑calate to Tier 2/3 support as needed.
• Ensure all site equipment is functioning optimally and aligned with IT standards.

IT Field Operations:

• Perform scheduled site visits for preventive maintenance, hardware upgrades, and inventory audits.
• Respond to urgent IT service tickets that require onsite support to minimize downtime.
• Coordinate with third‑party vendors for specialized installations or warranty repairs.

Deployment & Projects:

• Assist with technology rollouts for new site openings, including POS and network setup.
• Participate in IT infrastructure upgrade projects (e.g., router replacements, signage installations, camera replacements).
• Support project documentation by capturing installation notes, diagrams, and hardware configurations.

Documentation & Communication:

• Maintain detailed records of hardware inventory, configurations, and site‑level incidents.
• Communicate effectively with site managers, vendors, and IT leadership to ensure clarity and alignment during onsite visits.
• Train site personnel on basic IT troubleshooting for supported technologies.

Education and Experience

• High school diploma or equivalent required: technical certification or associate degree in electronics, information technology, or a related field preferred.
• Minimum of 2 years of experience in equipment maintenance, preferably within the care wash, quick lube, convenience store, or petroleum service industries.
• Experience with troubleshooting electronic systems, reading wiring diagrams, and using diagnostic tools.
• Valid driver’s license required with clean driving record; OSHA certification preferred.
• Field experience supporting multi‑site organizations, preferably in the retail industry.
• Basic knowledge of POS systems and IT fundamentals.
• Experience working and comfortable operating in a fast‑paced organization, with an M&A‑driven growth strategy, where system consolidation, acquisition integration and speed to market are key success factors.

Knowledge, Skills, and Abilities

• Good problem‑solving skills and the ability to provide hands‑on technical support.
• Excellent organization, time management and prioritization skills.
• Outstanding communication and customer service skills.
• Excellent reasoning, analytical, problem‑solving and critical thinking skills.
• Ability to stand, walk, bend, and climb ladders or stairs as needed during maintenance activities.
• Proficient in using hand tools and diagnostic equipment.
• Ability to safely lift and carry up to 50 pounds unassisted.
• Comfortable working in various environmental conditions including exposure to noise, dust, and varying temperatures.
• Willingness to travel to various locations as required with occasional overnight stays; travel is 50-75% depending on operational needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.