IT Systems Support Manager – Warehouse Ops Lead

Accurate Personnel LLC; Village of Islandia (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Job summary

Accurate Personnel LLC in Islandia, NY is seeking an IT Systems Support Manager to oversee the warehouse IT and telephonic support. You will provide managerial, operational, and hands-on support for IT infrastructure, security, and system maintenance, coordinating with project teams and vendors.

The role requires strong communication, logistics and EDI knowledge, plus troubleshooting expertise. This is a full-time position offering a comprehensive benefits package including medical, dental, and

Qualifications

• Excellent communication skills and the ability to be a self-initiator who can implement and manage all warehouse distribution programs as directed by corporate, the Human Resource Manager, and the General Manager.
• Extremely high level of Computer Networking, WMS, and TMS system literacy with knowledge and certifications in LAN if needed.
• Logistics knowledge, EDI knowledge, troubleshooting knowledge required to provide expedited support.
• Management skills for high level tier support.
• College level training or a minimum of 4 to 5 years experience in the areas of systems management.
• Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.

Responsibilities

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting local IT infrastructure.
• Implements network security at the local level as established by the Corporate Security Director.
• Oversees the administration and maintenance of the site’s IT infrastructure, and directs IT support personnel when necessary.
• Oversees the administration of the company's LAN.
• Manages and develops upgrades to the company's telephone system at the national and local levels.
• Oversees all telephone changes, including routing for seating assignments.
• Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary
• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement internal systems.
• Document plans for the turnover and need to be followed step-by-step.
• Creating daily store orders through portal
• Bi-yearly training and testing in sandbox to make sure you are prepared
• Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations
• Oversees all help desk activities at the regional and local levels.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner
• Builds and maintains vendor relationships and manages the local purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the local level
• Designs, and prepares daily and monthly reports as needed by corporate and the General Manager
• Overall responsibility for the management of good sanitation and safety practices throughout the warehouse technology areas

Skills

Communication

Self-motivation

Logistics knowledge

EDI knowledge

Troubleshooting

Management skills

SQL knowledge

VM setup

System failover planning

Education

College-level training or 4-5 years experience

Tools

LAN knowledge

WMS literacy

TMS literacy

Networking certifications

Job description

Accurate Personnel LLC in Islandia, NY is seeking an IT Systems Support Manager to oversee the warehouse IT and telephonic support. You will provide managerial, operational, and hands-on support for IT infrastructure, security, and system maintenance, coordinating with project teams and vendors.

The role requires strong communication, logistics and EDI knowledge, plus troubleshooting expertise. This is a full-time position offering a comprehensive benefits package including medical, dental, and