IT Operations Support Analyst

B.F. Saul Company; Bethesda (MD); Hybrid; USD 90,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Operations Support Analyst to enhance IT operations within a dynamic wealth management environment. This role involves overseeing production job schedules, managing change requests, and collaborating with diverse stakeholders. The successful candidate will leverage their experience in IT support and data analysis to drive operational improvements and ensure seamless service delivery. Join a forward-thinking firm that values innovative thinking and offers a comprehensive benefits package, including health insurance, 401(k) matching, and a modern fitness center. If you are passionate about technology and client service, this is an exciting opportunity for you.

Benefits

Health/Medical Insurance

401(k) with company match

Paid time off

Bonus/Target Incentive

Tuition Reimbursement

Fitness center access

Dining center discounts

Employee Recognition Programs

Referral bonus

Pre-tax transportation options

Qualifications

• 2-4 years supporting users in complex IT environments.
• Experience with task ticketing systems and data analysis tools.

Responsibilities

• Coordinate IT operations across stakeholders and vendors.
• Manage change requests and support system operations.

Skills

IT Operations Support

Data Analysis

Communication Skills

Agile Methodologies

Education

Bachelor's Degree in Computer Science

Relevant IT Operations Experience

Tools

JIRA

SQL

Excel

Charles River

Bloomberg

FIS Global Plus

FactSet

Job description

Company Overview:

Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions. Located just outside of Washington D.C., the firm specializes in unique thematic investment research and asset management. Chevy Chase Trust offers clients direct access to decision-makers and is built to put clients and client success over everything else. From thematic investment management to estate and financial planning, we show our commitment to inventive thinking and client service.

Our global, macroeconomic outlook means we do much more than observe and follow trends. Instead, we seek out ideas. It takes more than one kind of person to contribute to this culture. It takes all kinds of people thinking in unconventional ways—with a singular focus.

Job Purpose/Summary of the IT Operations Support Analyst:

The IT Support Analyst responsibilities are to coordinate IT operations across a diverse set of front-office stakeholders and back-office service providers/vendors supporting a leading wealth management company. The successful candidate will have experience supporting IT operations and coordinating processes across a diverse set of stakeholders and vendor systems.

Summary of Competitive Benefits & Perks:

• Health/Medical Insurance including Dental and Vision
• 401(k) with company match
• Paid time off
• Bonus/Target Incentive
• Tuition Reimbursement
• Complimentary usage of modern in-house fitness center
• On-premise full-service dining center discounts
• Discounts via the company’s EAP
• Monthly Employee Recognition Programs
• Referral bonus
• Pre-tax transportation options
• Plus more!

Essential Job Functions of the IT Operations Support Analyst:

• Working as a member of an operations team, oversee production job schedules, triage problems, communicate issues/failures to key stakeholders, and implement improvements.
• Actively manage change requests to our Agile oriented processes and procedures.
• Provide support for system operations.
• Defining requirements, work closely with application providers/vendors negotiating positive improvements with existing vendor systems, software, and processes.
• Support Trustnet, a centralized customer resource management, data warehouse and investment portfolio management system.

Required Education & Experience of the IT Operations Support Analyst:

• Bachelor's Degree in Computer Science, Finance, or relevant IT Operations experience
• 2-4+ years supporting users and operations in a complex environment

Additional Job Qualifications of the IT Operations Support Analyst:

• Experience using and administering a task ticketing system (JIRA is a plus).
• Understanding of financial investment vendor systems (Charles River, Bloomberg, FIS Global Plus, FactSet) a plus.
• Proficient at performing complex data analysis using SQL, Excel, and other tools.
• Experience in full life-cycle software development methodologies, writing requirements, and developing/executing test plans (automated and manual).

Core Company Competencies of the IT Operations Support Analyst:

• Excellence
• Ethics/Integrity
• Results
• Teamwork

Core Job Competencies of the IT Operations Support Analyst:

• Works independently and collaboratively - Will be able to be self-sufficient with minimal supervision as well as work well share information and best practices with colleagues.
• Multi-task - Organize job-related activities to meet established deadlines.
• Communication - Interact with employees at many levels of the organization and must have the ability to express ideas and information orally and in writing keeping in mind the intended audience.

Working Conditions/Physical Requirements:

• Working hours 7am-3pm. The beginning of the day – working from home, then in office. We are transitioning to 5 days in office from current 3 in and 2 out.

Other Duties of the IT Operations Support Analyst:

• This position description is intended to describe the general content of and requirements for performance of the position responsibilities. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements nor meant to exclude other duties as assigned.

$90,000 - $100,000 a year

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of Chevy Chase Trust's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

Chevy Chase Trust is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please [e-mail] 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled