IT Operations & Strategy Director

Trimont LLC; Charlotte (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Trimont LLC is seeking a Director, Technology Business Operations in Charlotte, NC to drive operational excellence and strategic alignment across the technology organization. This role will serve as the backbone of IT operations, coordinating business and technical leadership and delivering executive reporting to optimize IT delivery.

The ideal candidate will bring deep expertise in IT operations, workforce planning, vendor management, and financial forecasting, with a track record of improving

Qualifications

• 7+ years of progressive experience in IT operations, business operations, or technology management.
• Experience supporting CIOs/CTOs or other senior leaders on strategic and operational initiatives.
• Expertise in technology workforce planning, staffing models, and organizational management.
• Proven results with third party contracts, vendor relationships, and expense management.
• Advanced proficiency in business analytics, data visualization, reporting tools, and performance measurement.
• Strong executive communication and presentation skills, with the ability to translate technical information for diverse stakeholders.
• Record of leading successful organizational transformation or operational improvements.
• Ability to collaborate effectively with business and technology leaders at all levels.
• Experience in large-scale IT organizations with complex, multi-service portfolios preferred.
• Proficiency with Jira, ServiceNow, or comparable enterprise operations platforms preferred.
• Knowledge of IT Service Management (ITSM) frameworks and best practices preferred.

Responsibilities

• Develop workforce plans, staffing and utilization models, and resource forecasts aligned with IT priorities.
• Monitor capacity, utilization, productivity, and organizational health across infrastructure, architecture, engineering, and service delivery.
• Define IT KPIs and delivery dashboards, reports, and actionable insights on performance and operational health.
• Support budgeting and financial forecasting for IT operations and capital investments.
• Oversee the technology book of work, resources, dependencies, risks, and conflicts.
• Assist with IT vendor relationship management; contracts, SLAs, and performance reviews.
• Analyze vendor spend, prepare for renewals, and identify cost-optimization opportunities.
• Collaborate with the extended technology leadership team to mature operational practices.
• Strengthen technology employee engagement and satisfaction.

Skills

Executive communication

Data analytics

Stakeholder management

Strategic planning

Operational excellence

Cross-functional collaboration

Problem solving

Presentation skills

Tools

Jira

ServiceNow

Job description

Trimont LLC is seeking a Director, Technology Business Operations in Charlotte, NC to drive operational excellence and strategic alignment across the technology organization. This role will serve as the backbone of IT operations, coordinating business and technical leadership and delivering executive reporting to optimize IT delivery.

The ideal candidate will bring deep expertise in IT operations, workforce planning, vendor management, and financial forecasting, with a track record of improving