Director, Technology Business Operations

Trimont; Charlotte, Atlanta, Dallas (NC, GA, TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Trimont seeks a Director, Technology Business Operations to drive operational excellence within the IT organization. This individual contributor role manages IT operations, business alignment, budgeting, and vendor relationships, delivering dashboards and insights for executive leadership.

The role emphasizes workforce planning, capacity management, and cross-functional collaboration with business and technology leaders to optimize delivery and performance.

Qualifications

• 7+ years of progressive experience in IT operations, business operations, or technology management.
• Experience supporting CIOs/CTOs or senior leaders on strategic initiatives.
• Expertise in technology workforce planning and organizational management.
• Proven ability with third party contracts, vendor relationships, and expense management.
• Advanced proficiency in data visualization, reporting tools, and performance measurement.

Responsibilities

• Develop workforce plans, staffing models, and resource forecasts aligned with IT priorities.
• Monitor capacity, utilization, and health across infrastructure and services.
• Define IT KPIs and dashboards, with actionable insights for performance improvements.
• Support budgeting and financial forecasting for IT operations and capital investments.
• Oversee the technology book of work, dependencies, risks, and conflicts.
• Assist with IT vendor relationships, SLAs, and performance reviews.
• Analyze vendor spend and identify cost-optimization opportunities.
• Collaborate with technology leadership to mature operational practices.
• Strengthen technology employee engagement and satisfaction.

Skills

IT operations leadership

Vendor management

Workforce planning

Executive reporting

Data analytics

Tools

Jira

ServiceNow

Job description

Director, Technology Business Operations

Founded in 1988 and headquartered in Atlanta, Georgia Trimont ( www.trimont.com ) is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.

We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.

Where people, purpose, and progress come together every day.

Job Summary:

Seeking an experienced Technology Business Office (TBO) Leader to drive operational excellence and strategic alignment within our technology organization. This role will serve as the backbone of IT operations, managing the full spectrum responsibilities within the office of IT while ensuring seamless collaboration between business and technical leadership. This is an individual contributor role with no direct reports. The ideal candidate will bring deep expertise in business operations, financial planning, vendor management, workforce planning, and executive reporting to optimize IT delivery, performance, and organizational effectiveness.

Responsibilities:

• Develop workforce plans, staffing and utilization models, and resource forecasts aligned with IT priorities
• Monitor capacity, utilization, productivity, and organizational health across infrastructure, architecture, engineering, and service delivery
• Define IT KPIs and delivery dashboards, reports, and actionable insights on performance and operational health. Identify trends and assist with implementing process improvements
• Support budgeting and financial forecasting for IT operations and capital investments
• Oversee the technology book of work, resources, dependencies, risks, and conflicts
• Assist with IT vendor relationship management; contracts, SLAs, and performance reviews
• Analyze vendor spend, prepare for renewals, and identify cost-optimization opportunities
• Collaborate with the extended technology leadership team to mature operational practices
• Strengthen technology employee engagement and satisfaction

Requirements:

• 7+ years of progressive experience in IT operations, business operations, or technology management
• Experience supporting CIOs, CTOs, or other senior leaders on strategic and operational initiatives
• Expertise in technology workforce planning, staffing models, and organizational management
• Proven results with third party contracts, vendor relationships, and expense management
• Advanced proficiency in business analytics, data visualization, reporting tools, and performance measurement
• Strong executive communication and presentation skills, with the ability to translate technical information for diverse stakeholders
• Record of leading successful organizational transformation or operational improvements
• Ability to collaborate effectively with business and technology leaders at all levels
• Experience in large-scale IT organizations with complex, multi-service portfolios preferred
• Proficiency with Jira, ServiceNow, or comparable enterprise operations platforms preferred
• Knowledge of IT Service Management (ITSM) frameworks and best practices preferred

Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.