IT Operations Specialist- Part Time

Ascend Technologies; Little Rock (AR); On-site; USD 17,000 - 24,000; Part time

Job summary

Ascend Technologies is seeking an IT Operations Specialist for an onsite, part-time role based in Conway, Arkansas. The position supports clients by phone or email, performing remote troubleshooting and guiding them through solutions.

Responsibilities include documenting issues in the ticketing system, following up with clients, and escalating complex problems to the appropriate teams. The role emphasizes accuracy, communication, and a customer-focused approach.

Qualifications

• High school diploma or GED required.
• Detail-oriented with strong written and verbal communication.
• Ability to multi-task in a fast-paced environment.
• Willingness to learn and take on new challenges.

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance by phone or email.
• Perform remote troubleshooting and gather diagnostic information.
• Determine best solutions and guide clients through problem-solving steps.
• Document events, issues, and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate internal teams.

Skills

Attention to detail

Written and verbal communication

Prioritize and manage tasks

Multi-tasking

Self-starter

Analytical thinking

Willingness to learn

Ability to check technical material

Time management

Customer service

Education

High school diploma or GED

IT-related degree or pursuing degree

Job description

IT Operations Specialist- Part Time

This is an onsite part-time position based in Conway, Arkansas and will not exceed 29 hours per week. While the specific schedule can offer flexibility, working hours will fall within Monday–Friday, 8:00 AM–5:00 PM.

PURPOSE:

We are looking for an IT Operations Specialist. The IT Operations Specialist works with a team of technical professionals in the Operations Center. This position’s primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests.

RESPONSIBILITIES:

• Serve as the first point of contact for clients seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by clients
• Walk the client through the problem-solving process
• Provide accurate information on IT products or services
• Record events and problems and the resolution in ticketing system
• Follow-up and update client status and information
• Escalate unresolved issues to the appropriate internal team
• Other Responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

• High school diploma or GED equivalent required
• Ability to pay attention to details
• Written and oral communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Ability to check all technical material for consistency and accuracy
• Ability to work up to 29 hours per week

PREFERRED SKILLS, EDUCATION AND EXPERIENCE

• Previous help desk experience is a plus
• Pursuing or have earned an undergraduate/graduate degree in Information Technology

Compensation: $15/hr

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).