IT Operations Manager

Socket.dev; Louisville (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Long-term and Short-term Disability

401k Plan

Paid Vacation Days

Paid Sick Days

Paid Holidays

Dog-friendly office

wellness incentives

referral bonuses

Job summary

Socket.dev is seeking an IT Operations Manager to lead the day-to-day IT functions, ensuring system integrity and on-time project delivery.

You will own server, network, and cloud infrastructure projects, guide admins, and develop SOPs for upgrades and migrations, while maintaining risk controls and compliance.

The role requires strong leadership, security awareness, and hands-on expertise in Windows/Linux, cloud platforms, and automation, with occasional after-hours support.

Qualifications

• 5+ years in IT with 2+ years in system administration.
• Bachelor's degree preferred but not required.
• AWS, Cisco, Dell-EMC, Microsoft, VMWare, CISSP, Dynatrace, Palo Alto certifications preferred.

Responsibilities

• Ownership of server, network, and cloud infrastructure projects.
• Direct daily tasks of system admins to ensure on-time operations.
• Create and enforce Standard Operating Procedures for upgrades, migrations, and maintenance.
• Final sign-off on Risk Assessments and IT CAB approvals.
• Manage technical discovery phase and emergency escalations during failures.

Skills

Team Leadership

SLA Management

IT Operations

Cloud Infrastructure

Windows Server

Linux Familiarity

PowerShell

Python

Azure

AWS

Education

Bachelor's degree in Computer Science or related field

AWS, Cisco, Microsoft, VMware certifications preferred

Tools

AWS

Azure

VMware

Cisco

O365

Linux

PowerShell

Job description

Position: IT Operations Manager

Location: Louisville, KY - Travel required – estimated at approximately 10-15% (local and domestic). This will be an onsite position working at our Louisville HQ. Hybrid schedule may be permitted at the discretion of employee’s supervisor.

Shift: Primarily 1st, Full-time, Monday through Friday, estimated to average 45 to 50 hours per week, will require occasional after-hours support for project demands

Does the opportunity to be part of a rapidly growing company in the IT services industry pique your interest? We are looking for an experienced IT professional to join our team.

Mission

This role will have responsibility for managing the day-to-day functions of the IT team and guiding the team to meeting SLA timeframes. This role will prioritize the company’s IT system integrity and drive project completion.

Key Responsibilities

• Project Ownership:Taking sole responsibility for the execution of the server, network, and cloud infrastructure projects.
• Daily Admin Management:Directing the daily tasks of system admins to ensure “the trains run on time.”
• SOP Development:Creating and enforcing Standard Operating Procedures for all technical upgrades, migrations, and maintenance.
• Risk & Compliance:Final sign-off on Risk Assessments and IT CAB approvals.
• Corporate Change Management(CMB):Managing the technical discovery phase and handlingCMBEmergencyescalationsduring system failuresand root cause analyses.
• Maintenance Leadership:Leading afterhours systems changes and maintenance windows to minimize business downtime.
• Tactical One-on-Ones:Conducting weekly technical check-ins with admins to unblock project-level hurdles.
• Helpdesk Escalation:Immediate point of contact for helpdesk escalation tickets that need additionalassistance and in charge of delegating out those tasks.
• Technical Trainer:Ensure the staff has the practical skills tomaintain, troubleshoot, andoptimize the organization’s technology infrastructure effectively.

Education and Experience

• Experience: 5+ years total experience in IT with 2 years minimum in system administration.
• Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
• Certifications: Manufacturer certifications preferred: AWS, Cisco, Dell-EMC, Microsoft, VMWare, Veeam, CISSP, Dynatrace, Palo Alto
• Operating Systems: Deep knowledge of Windows Server and familiarity with Linux.
• Cloud Computing: Deep knowledge with AWS and Microsoft Azure.
• Scripting & Automation: Proficiency in languages such as PowerShell, Power Automate, Python, or Bash to automate repetitive tasks.
• Networking: Deep knowledge of LAN/WAN, routing, switching, and firewalls.
• Software: Deep knowledge of all standard business software including O365 features and licensing.
• Virtualization: Working knowledge of VMWare and Hyper-V.
• Email Security: Familiarity with SPF, DKIM, and DMARC.
• Backups: Working knowledge of different types of backups.
• IP Phone Support: Working knowledge of Cisco UCM, Unity and Expressway.
• ISO 9001:2015 training within 90 days of hire.

Key Competencies

Achievement Orientation Customer Service Orientation Concern for order, quality, and accuracy Initiative Teamwork/Cooperation Analytical Thinking Technical/Professional Expertise Leadership Positive Attitude Communication Organizational Skills

Physical Requirements

Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Should be able to lift up to 50 lbs. without assistance.

Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• 401k Plan
• Paid Vacation Days
• Paid Sick Days
• Paid Holidays

Other Benefits

• Dog-friendly corporate office
• wellness incentives
• referral bonuses

Screening Requirements

• Background Check
• Drug Testing