IT Operations Specialist - Level 2

deploy; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

DEPLOY seeks an IT Operations Specialist – Level 2 to drive automation and reliability across client IT Operations. You will automate user lifecycle, hardware, and software processes using PowerShell while managing Entra ID and M365 administration to ensure fast, seamless user experiences.

Responsibilities include building scalable automation, supporting Level 2 incidents, coordinating asset records, and contributing to ITSM integrations.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 5+ years of IT Operations or Systems Administration experience.
• Strong PowerShell scripting, troubleshooting, and automation required.
• Experience with Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).

Responsibilities

• Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes.
• Manage user accounts, roles, and permissions in Entra ID and Microsoft 365.
• Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks.
• Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation.
• Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking.
• Execute procurement, logistics, and deployment tasks under IT Operations Manager direction.
• Maintain up-to-date user, device, and asset records across systems with a strong attention to detail.
• Support new-site deployments and M&A integrations, coordinating hardware and account provisioning.
• Provide surge support for Help Desk operations as needed.

Skills

PowerShell

Microsoft 365 administration

Windows administration

IT asset coordination

Automation

Entra ID

ITSM integration

Education

Bachelor’s degree in Computer Science or related field

Job description

Job Title: IT Operations Specialist – Level 2
Reports to: IT Operations Manager

The IT Operations Specialist – Level 2 plays a key technical role in driving efficiency, automation, and reliability across DEPLOY's client's IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology.

The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands‑on experience in Microsoft 365 administration, Windows administration, and IT asset coordination. Working under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support.

The specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues—continuously enhancing IT operations through scripting, integration, and process improvement.

Key Responsibilities

• Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes.
• Manage user accounts, roles, and permissions in Entra ID and Microsoft 365.
• Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks.
• Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation.
• Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking.
• Execute procurement, logistics, and deployment tasks under IT Operations Manager direction.
• Maintain up‑to‑date user, device, and asset records across systems with a strong attention to detail.
• Support new‑site deployments and M&A integrations, coordinating hardware and account provisioning.
• Provide surge support for Help Desk operations as needed.

Join a growing IT organization that values automation, precision, and continuous improvement. You'll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work.

With eight businesses, 102 locations, and over 1,200 users, DEPLOY's client offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem‑solving mindset will help us modernize, simplify, and deliver a best‑in‑class IT experience across the enterprise.

Span of Control

No direct reports.

Decision Making / Autonomy

Expected to independently identify automation opportunities, propose solutions, and implement approved process improvements with minimal oversight of the IT Operations Manager.

Financial Authority

Does not own a budget directly.

Work / Problem Complexity

Handles moderately complex technical and operational problems across user and hardware lifecycle management. Requires deep analytical thinking, PowerShell scripting expertise, and a thorough understanding of Microsoft 365 and Windows environments.

Influencing / People Leadership

Collaborates cross‑functionally with IT, procurement, and business unit teams to standardize processes and implement automation.

Education / Experience

• Preferred: Bachelor’s degree in Computer Science or related field.
• 5+ years of IT Operations or Systems Administration experience.

Knowledge / Skills / Abilities

• Expert level PowerShell scripting, integration, and automation skills.
• M365 Admin (Exchange, Teams, SharePoint).
• Windows desktop administration.
• Hardware configuration and administration.

Potential Career Progression

Potential progression to IT Operations Manager.