IT Operations Project Manager

SoHo Dragon; Austin (TX); Hybrid; USD 89,000 - 104,000; Full time

Job summary

SoHo Dragon is seeking an experienced IT Operations Project Manager for a large-scale laptop refresh initiative in Austin. The role begins fully remote and transitions to a hybrid schedule (3 days onsite, 2 days remote) based on business needs.

You will oversee procurement, deployment coordination, statewide logistics, technician scheduling, RAID management, and governance, while leveraging Microsoft Project, Excel, SharePoint, and Teams to drive project success.

Qualifications

• 8+ years progressive IT project management experience.
• Experience leading hardware deployment or enterprise refresh programs.
• Strong knowledge of SDLC, PMBOK, Agile, and change management.
• Experience managing enterprise IT operations projects.
• Excellent communication and organizational skills.
• Vendor management experience.
• Microsoft SME proficiency across core project and collaboration tools.

Responsibilities

• Lead planning, execution, monitoring, and closure of the AL Laptop Refresh Project.
• Manage schedules, scope, risks, issues, dependencies, and deliverables.
• Coordinate with leadership, IT Operations, Service Desk, Information Security, and Asset Management.
• Oversee imaging, deployment readiness, technician assignments, and statewide logistics.
• Track progress, completion metrics, and issue resolution.
• Produce executive dashboards, status reports, and stakeholder communications.
• Maintain RAID logs, project plans, change requests, and closeout documentation.
• Manage vendors and cross-functional teams throughout the lifecycle.
• Support process improvements for future refresh initiatives.

Skills

IT project management

Vendor management

Microsoft Project

Excel

SharePoint

Teams

SDLC

PMBOK

Education

PMP Certification

CSM Certification

ITIL Certification

Tools

Microsoft Project

Excel

SharePoint

Teams

Job description

IT Operations Project Manager - Austin, TX

Hourly rate: $50/hr on C2C

$43/hr on W2

A public sector organization is seeking an experienced IT Operations Project Manager to lead a large-scale laptop refresh initiative. The role will begin fully remote and is expected to transition to a hybrid schedule (3 days onsite, 2 days remote) based on business needs.

The Project Manager will oversee procurement, deployment coordination, statewide logistics, technician scheduling, stakeholder communication, RAID management, and governance activities for a large-scale device refresh initiative. This position requires a Microsoft subject matter expert, with strong proficiency in Microsoft Project, Excel, SharePoint, Teams, and enterprise-level device management processes.

Key Responsibilities

• Lead planning, execution, monitoring, and closure of the AL Laptop Refresh Project.
• Manage schedules, scope, risks, issues, dependencies, and deliverables.
• Coordinate with leadership, IT Operations, Service Desk, Information Security, and Asset Management.
• Oversee imaging, deployment readiness, technician assignments, and statewide logistics.
• Track progress, completion metrics, and issue resolution.
• Produce executive dashboards, status reports, and stakeholder communications.
• Maintain RAID logs, project plans, change requests, and closeout documentation.
• Manage vendors and cross-functional teams throughout the lifecycle.
• Support process improvements for future refresh initiatives.

Required Qualifications

• 8+ years progressive IT project management experience.
• Proven experience leading hardware deployment or enterprise refresh programs.
• Strong knowledge of SDLC, PMBOK, Agile, and change management.
• Experience managing enterprise IT operations projects.
• Excellent communication and organizational skills.
• Vendor management experience.
• Microsoft SME proficiency across core project and collaboration tools.

Preferred Qualifications

• PMP, CSM, or ITIL certification.
• Experience with Texas state agencies.
• Experience supporting statewide IT initiatives.
• Background in large-scale deployments (800+ devices).