IT Operations Program Manager

YoungLA; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Employee merchandise discounts

Job summary

YoungLA is seeking an experienced IT Operations Program Manager to lead ERP/WMS and IT systems support in our growing retail and ecommerce environment. This on-site role in Los Angeles involves integrating NetSuite with warehouse systems, managing Celigo integrations, and delivering reliable data governance across platforms.

You will drive cross-functional rollout efforts, configure Manhattan WMS, support Shopify integrations, and develop reports and dashboards.

Qualifications

• Experience with NetSuite ERP.
• Experience with WMS software and warehouse operations.
• Experience with Manhattan WMS preferred.
• Experience with Shopify is a plus.
• Experience in a technical support role.
• Experience in project management.
• Strong hardware and software troubleshooting skills.

Responsibilities

• Support cross-functional execution for our core operational and hardware / software rollout.
• Work closely with vendors to design, implement, and maintain seamless integrations with other business applications.
• Manhattan Active WMS configurations and support.
• Support Celigo integrations between systems and monitor flow errors.
• Develop and manage reports, dashboards, templates, and customizations to NetSuite.
• Use best practices for NetSuite configuration and customization to meet business needs.
• Ensure the smooth operation of NetSuite processes, troubleshoot issues, and provide timely resolutions.
• Troubleshoot and resolve integration issues to ensure data accuracy and consistency.
• Implement data governance policies and procedures to maintain data quality.
• Create documentation of configurations, customizations, and processes to aid in knowledge transfer and support future system enhancements.
• Conduct training sessions for end-users to ensure they can effectively navigate and utilize NetSuite.
• Create user guides and training materials as needed.
• Assist with onboarding and offboarding process, ensuring a smooth transition for their IT needs.
• Perform other related duties as assigned to contribute to the overall success of the IT team.
• Oversee management of devices including desktop computers, laptops, iPads, printers, scanners etc .

Skills

Analytical skills

Problem solving

Teamwork

Communication

Tools

NetSuite ERP

Manhattan WMS

Shopify

Job description

YoungLA is one of the fastest-growing fitness and lifestyle brands in the world. What started in Los Angeles has grown into a global community built around fitness, ambition, and self-expression. Today, millions of customers engage with the brand through our apparel, content, athletes, creators, events, and growing retail presence. We move quickly, challenge convention, and aren't afraid to build differently.

Retail is one of the newest and most exciting chapters of the YoungLA story. With our first store now open and future expansion on the horizon, we're focused on creating an in-person experience that reflects the same energy, community, and customer obsession that helped build the brand online. This is an opportunity to help shape what retail looks like at YoungLA from the ground up.

Objective:

YoungLA is looking for an experienced IT Operations Program Manager.

This is a full-time and on-site position for an individual who has expertise in providing various WMS, ERP and IT systems support.

Responsibilities:

• Support cross-functional execution for our core operational and hardware / software rollout.
• Work closely with vendors to design, implement, and maintain seamless integrations with other business applications.
• Manhattan Active WMS configurations and support.
• Support Celigo integrations between systems and monitor flow errors.
• Develop and manage reports, dashboards, templates, and customizations to NetSuite.
• Use best practices for NetSuite configuration and customization to meet business needs.
• Ensure the smooth operation of NetSuite processes, troubleshoot issues, and provide timely resolutions.
• Troubleshoot and resolve integration issues to ensure data accuracy and consistency.
• Implement data governance policies and procedures to maintain data quality.
• Create documentation of configurations, customizations, and processes to aid in knowledge transfer and support future system enhancements.
• Conduct training sessions for end-users to ensure they can effectively navigate and utilize NetSuite.
• Create user guides and training materials as needed.
• Assist with onboarding and offboarding process, ensuring a smooth transition for their IT needs.
• Perform other related duties as assigned to contribute to the overall success of the IT team.
• Oversee management of devices including desktop computers, laptops, iPads, printers, scanners etc .

Skills may include, but are not limited to:

• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on data accuracy and system integrity
• Work effectively both independently and as part of a team.

Experience:

• Experience with NetSuite ERP.
• Experience with WMS software and warehouse operation.
• Experience with Manhattan WMS preferred.
• Experience with Shopify is a plus.
• Experience in technical support role.
• Experience in project management.
• Strong hardware and software troubleshooting skills.

COMPENSATION AND BENEFITS

YoungLA offers a competitive compensation and benefits package, including:

• Medical, dental, vision, and life insurance
• Traditional and Roth 401(k) options
• Employee merchandise discounts

Benefits and eligibility may vary based on plan terms and employment status.