IT Operations Manager / Lead

CFS; Chicopee (MA); On-site; USD 36,000 - 50,000; Full time

Job summary

CFS in Springfield, MA is seeking a Senior IT Systems Lead (Temp-to-Hire) to oversee day-to-day IT operations, lead projects, and coordinate with vendors. This hands-on role combines technical support with leadership responsibilities.

The ideal candidate has 3+ years of IT leadership experience, strong Microsoft 365/Azure/Active Directory skills, and the ability to work onsite full-time with occasional regional travel, while driving reliability and cybersecurity best practices.

Qualifications

• 3+ years of IT experience with demonstrated leadership, project ownership, or team lead responsibilities.
• Experience supporting Microsoft technologies including Microsoft 365, Azure, and Active Directory.
• Strong troubleshooting and problem-solving skills.
• Ability to balance hands-on technical work with leadership and coordination responsibilities.
• Experience working in a multi-site or distributed environment.
• Excellent communication and customer service skills.
• Ability to work onsite full-time in Springfield, MA.

Responsibilities

• Serve as a lead technical resource for internal IT operations and end-user support.
• Support and maintain Microsoft technologies including Microsoft 365, Azure, Active Directory, and related systems.
• Assist with infrastructure management, system upgrades, and technology improvement initiatives.
• Help drive cybersecurity best practices, system reliability, and operational efficiency.
• Provide guidance and support to junior IT staff and end users.
• Participate in IT planning, prioritization, and project execution.
• Support multiple locations and travel occasionally to regional sites as needed.
• Document processes, procedures, and technical environments.

Skills

Leadership

Microsoft 365

Azure

Active Directory

Troubleshooting

Communication

Onsite work

Job description

Senior IT Systems Lead (Temp-to-Hire)

Location

Springfield, MA (Onsite 5 days/week with occasional regional travel)

Compensation

$31/hour Contract-to-Hire

Overview

We are working with a respected, mission-focused organization supporting veterans to identify a Senior IT Systems Lead who will play a pivotal role in maintaining and improving the organization's technology environment. This position is ideal for a hands‑on IT professional looking to grow their leadership responsibilities. The role combines technical support, infrastructure oversight, project coordination, and vendor management while serving as a key resource for day‑to‑day IT operations.

Key Responsibilities

• Serve as a lead technical resource for internal IT operations and end-user support
• Support and maintain Microsoft technologies including Microsoft 365, Azure, Active Directory, and related systems
• Assist with infrastructure management, system upgrades, and technology improvement initiatives
• Help drive cybersecurity best practices, system reliability, and operational efficiency
• Provide guidance and support to junior IT staff and end users
• Participate in IT planning, prioritization, and project execution
• Support multiple locations and travel occasionally to regional sites as needed
• Document processes, procedures, and technical environments

Qualifications

• 3+ years of IT experience with demonstrated leadership, project ownership, or team lead responsibilities
• Experience supporting Microsoft technologies including Microsoft 365, Azure, and Active Directory
• Strong troubleshooting and problem-solving skills
• Ability to balance hands‑on technical work with leadership and coordination responsibilities
• Experience working in a multi‑site or distributed environment
• Excellent communication and customer service skills
• Ability to work onsite full‑time in Springfield, MA

Preferred Qualifications

• Previous experience in nonprofit, healthcare, human services, or other mission‑driven organizations
• Exposure to networking, cabling, physical security systems, or site technology support
• Experience working with outsourced IT partners or MSPs
• Understanding of cybersecurity fundamentals and IT compliance best practices

Why Join?

• Opportunity to step into a leadership‑focused IT role with growth potential
• Meaningful work
• Strong blend of technical, operational, and project‑based responsibilities
• Exposure to modern Microsoft technologies and infrastructure initiatives
• Contract‑to‑hire opportunity with long‑term career potential and advancement opportunities