Manager of Information Technology

Jimmy Jazz; Springfield (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Onsite medical clinic

401k program

Paid vacation/holidays

Life Insurance

Job summary

Jimmy Jazz is seeking an experienced IT Manager to lead daily IT operations, oversee infrastructure, and align technology with business goals. The role requires hands-on leadership to guide an IT team, manage service delivery, and partner with vendors while advancing cybersecurity and efficiency.

You’ll oversee hardware/software Asset management, drive process improvements, and ensure reliable systems across Windows and Mac environments, supporting a security‑minded organization.

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.
• 4+ years in IT operations, systems analysis, or related field.
• Experience with enterprise software, SaaS platforms and web applications.
• Ability to document and improve business IT processes.
• Experience administering telecommunications/VoIP and MDM.

Responsibilities

• Lead and develop the IT team, recruiting, training, and performance feedback.
• Oversee IT service delivery including help desk and incidents.
• Manage IT projects from planning through completion with timelines and budgets.
• Coordinate third-party partners and MSPs for cloud, network, and telecom.
• Monitor IT infrastructure for performance, reliability, and uptime.
• Strengthen cybersecurity and enforce security practices.

Skills

Leadership and team development

IT operations management

Cybersecurity

Windows & Mac administration

Vendor and partner management

Project management

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

VoIP systems

Mobile Device Management (MDM)

Enterprise software/saaS

Job description

• Location 2500 North Partnership Boulevard,Springfield, MO, 65803,United States
• Job Category Information Technology
• Employee Type FT Exempt

For more than five decades, we have built our reputation as a trusted leader in the security manufacturing industry. Our success is rooted in quality, innovation, reliability, and—most importantly—our people. As we continue to grow and evolve, technology plays an increasingly important role in how we operate, serve our customers, and protect our business.

We are seeking an experienced and forward-thinking Manager of Information Technology to lead our day-to-day IT operations and help shape the technology environment that supports our organization. The Manager of IT will lead a IT team, oversee infrastructure and service delivery, manage technology partners, support cybersecurity initiatives, and ensure our technology systems remain reliable, secure, and aligned with business needs.

This is an opportunity for a hands-on technology leader who enjoys solving problems, developing people, improving processes, and turning technology challenges into practical business solutions.

What You’ll Do

As IT Manager, you will be responsible for the effective operation of our IT environment while helping identify opportunities to improve efficiency, security, service, and productivity.

Your key responsibilities will include:

• Lead and develop the IT team by recruiting, training, coaching, setting expectations, and providing ongoing performance feedback. Partner with Human Resources as needed.
• Oversee IT service delivery, including help desk, technical support, incidents, service requests, and operational issues.
• Manage IT projects from planning through completion, ensuring commitments, timelines, and objectives are met.
• Lead third-party technology partners and managed service providers, including cloud, network, telecommunications, and phone service partners.
• Monitor IT services and infrastructure to ensure performance, reliability, availability, and uptime objectives are achieved.
• Strengthen cybersecurity by implementing and enforcing appropriate security practices designed to protect company systems, data, and users.
• Oversee hardware and software asset management, including device tracking and lifecycle management.
• Manage and improve IT processes and documentation, bringing clarity and consistency to processes involving servers, applications, equipment, and other technology.
• Analyze and troubleshoot IT systems and processes, identifying root causes and implementing sustainable solutions.
• Coordinate technology initiatives involving systems integration, data, wireless communications, security, telecommunications, and related technologies.
• Manage assigned IT financial responsibilities, including purchasing, budgeting, budget planning, and budget reviews.
• Provide leadership during complex technical issues, working directly with employees and business leaders to identify solutions.
• Promote collaboration and teamwork across IT and other departments.
• Identify opportunities to improve efficiency, reduce costs, eliminate waste, and reduce cycle time while maintaining quality and compliance.
• Observe and adhere to the DMP Classification Standard.
• Support other departmental activities and provide training or assistance to colleagues when needed.

What We’re Looking For

We're looking for a technology leader who combines technical knowledge with strong business judgment, communication skills, and a genuine desire to help people succeed.

Qualifications include:

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.
• At least four years of experience in Systems Analysis, IT operations, or a related field.
• Experience with enterprise software, SaaS platforms, and web-based applications.
• Experience analyzing, documenting, and improving business, systems, and IT processes.
• Ability to bring structure and clarity to processes that may be complex or not well understood.
• Experience administering and configuring telecommunications and VoIP systems.
• Experience with mobile device management.
• Strong knowledge of both Windows and Mac operating systems.
• Strong organizational, interpersonal, analytical, and problem-solving skills.
• A customer-focused mindset and commitment to delivering a high level of internal service.
• Understanding of operational processes combined with strong business and analytical skills.
• Ability to manage multiple priorities and projects while meeting commitments and deadlines.
• Ability to maintain confidentiality and exercise sound judgment.

Success in this position requires more than technical expertise. You'll be working with employees, leaders, vendors, and business partners across the organization, so we're looking for someone who can communicate with confidence and professionalism at every level.

You should be someone who:

• Remains composed and confident when supporting executives and other key stakeholders.
• Actively listens to users, staff, peers, and business leaders.
• Seeks feedback to ensure communication is clear and accurate.
• Can explain technical concepts effectively to both technical and non-technical audiences.
• Communicates with a solution-oriented mindset.
• Welcomes constructive feedback and uses it as an opportunity to improve.
• Demonstrates professional, diplomatic, and effective verbal and written communication.
• Thoughts strategically while remaining willing to get involved in solving problems.
• Can bring people and processes together to achieve common goals.
• Acts as a thought leader and technology partner to the business.

Why This Role Matters

Technology is critical to everything we do. From the systems our employees rely on every day to the infrastructure and security protecting our business, the IT team plays a vital role in keeping our organization moving forward.

As our IT Manager, you'll have the opportunity to make a meaningful impact by developing people, improving processes, strengthening our technology environment, and helping position a long-established company for its next chapter of growth.

EOE/Vet/Disabled

Summary

• Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays, plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.