IT Operations Manager

Harbinger Motors; Garden Grove (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Early-stage Stock Options

Robust Retirement Savings (401k, HSA,

Annual Vacation Bonus

Wellness & Fertility Benefits

Cell Phone Stipend

Complimentary Meals & Stocked Kitchens

Job summary

Harbinger Motors is seeking an IT Operations Manager to lead the IT team responsible for keeping offices and the factory running smoothly. You will manage end-user support, on-call coverage, and service levels across multiple sites.

You will hire and develop staff, define SLAs, oversee the IT service desk and collaboration tools, and partner with Cybersecurity on access reviews. A 24/7 mindset and strong incident communication are essential.

Qualifications

• 7+ years in IT operations or support with 3+ years managing a team and on-call rotations
• Experience in manufacturing, production, or 24/7 environments preferred
• Hands-on administration of service desk platforms such as Serval, Jira Service Management, or ServiceNow; on-call tools like PagerDuty
• Deep knowledge of endpoint device management on macOS, Windows, mobile, Linux (Intune, Jamf, JumpCloud)
• IAM tools such as Okta, JumpCloud, and Entra ID
• Experience supporting conference room AV (Logitech/Neat), displays, scheduling panels
• Networking knowledge (Wi-Fi, switches, VLANs, VPN); MES/shop-floor devices
• Familiarity with ITIL practices and scripting for automation
• Soft skills: clear communicator with production floor to executives
• Early-stage Stock Options; retirement savings; vacation bonus; wellness & fertility benefits; cell phone stipend; meals & stocked kitchens

Responsibilities

• Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s and performance reviews
• Run day-to-day IT support across office, engineering, and manufacturing environments with site and shift coverage
• Define and report on SLAs for response and resolution, with faster targets for production-impacting issues
• Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage
• Administer core collaboration systems (Google Workspace, Slack, Zoom, Jira, Confluence) including licensing
• Maintain conference rooms and AV (Zoom Rooms, Logitech, Neat, displays, scheduling panels)
• Build out and maintain Serval, our AI-powered service desk (catalog, workflows, knowledge base)
• Handle onboarding/offboarding, device and asset lifecycle management
• Manage IT operations budget and vendor support; partner with Cybersecurity on access reviews and audit evidence
• Report SLA performance and operational trends to IT leadership

Skills

Team leadership

End-user support

On-call management

Incident communication

Vendor management

SLA reporting

Networking basics

ITIL practices

Automation scripting

Tools

Serval

Jira Service Management

ServiceNow

PagerDuty

Google Workspace

Slack

Zoom

Jira

Confluence

Job description

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Role Summary

Harbinger is hiring an IT Operations Manager to lead the team that keeps our people, offices, and factory running. This person will be responsible for end-user support, on-call coverage, and service levels, and will grow the IT operations team as the company scales.

Key Responsibilities

Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s, goal setting, and performance reviews

Run day-to-day IT support across office, engineering, and manufacturing environments, with schedules and coverage for every site and shift

Define and report on SLAs for response and resolution, with faster targets for issues that stop production

Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage for production shifts

Administer the core collaboration systems employees use every day, such as Google Workspace, Slack, Zoom, Jira, and Confluence, including licensing, settings, and user support

Keep conference rooms and AV running, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands and event spaces

Build out and maintain Serval, our AI-powered service desk, including the service catalog, workflows, automations, and knowledge base

Handle the IT side of onboarding and offboarding, plus the full device and asset lifecycle

Manage the IT operations budget and support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence

• Report SLA performance, on-call activity, and operational trends to IT leadership

Qualifications

Experience

7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews

Experience supporting a manufacturing, production, or other 24/7 environment strongly preferred

Hands-on administration of a service desk platform such as Serval, Jira Service Management, or ServiceNow, plus on-call tools such as PagerDuty

• Deep knowledge of Endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, and JumpCloud

Admin level knowledge of Identity and Access Management tools. Such as Okta, Jumpcloud, and Entra ID

Experience supporting conference room AV , such as Logitech or Neat video systems, displays, and scheduling panels

Working knowledge of networking (Wi-Fi, switching, VLANs, VPN) and, ideally, MES, shop floor devices, and industrial networks

Familiarity with ITIL practices and scripting for automation

Soft Skills

Clear communicator with everyone from the production floor to executives, especially during incidents

Builds teams people want to stay on, with clear expectations and honest feedback

Documents as they go and is comfortable pointing requests to the right owner

• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

$110,000 - $150,000 USD

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Harbinger Motors Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.