IT Operations Manager

PMC Medical; Flint (MI); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

401(k) match

80 hours PTO

Job summary

PMC Medical in Flint, MI, is seeking an IT Operations Manager to direct our enterprise IT infrastructure, cybersecurity posture, and user support services.

You will lead internal technical staff, oversee third‑party service providers, and align technical systems with business objectives to ensure reliability and compliance.

Qualifications

• 5+ years of systems administration or IT operations experience, including 2+ years supervising teams or managing complex technical projects.
• Proven expertise managing Microsoft enterprise cloud ecosystems and access control systems.
• Strong background in network administration, hardware management, and cybersecurity frameworks.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.

Responsibilities

• Strategic Leadership: Direct digital infrastructure initiatives, track operational metrics, and communicate technical updates to executive management.
• Systems Administration: Maintain operational continuity across cloud platforms, specializing in Microsoft 365 environments (Entra ID, SharePoint, Teams, and Exchange).
• Cybersecurity & Compliance: Implement and enforce access management protocols, endpoint protection, multi-factor authentication, and regulatory compliance standards.
• Team & Vendor Oversight: Direct helpdesk personnel, supervise technology vendors (ISP, telecom, software), and negotiate service contracts.
• Process Management: Standardize employee lifecycle provisioning, maintain system documentation, and manage capital and operational IT budgets.
• Support & Maintenance: Act as the final escalation point for technical issues and ensure peak system availability.

Skills

Systems administration

IT operations

Team supervision

Microsoft 365

Network administration

Cybersecurity

Regulatory compliance

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Microsoft 365

Entra ID

SharePoint

Teams

Exchange

Job description

Title: IT Operations Manager

Location: Flint, MI

Type: Full Time

Salary Range:$95,000-$110,000

The team at PMC is on the search for a IT Operations Manager for one of our clients. Are you a IT professional who is interested in expanding your skills in the healthcare industry? Then this might be your next opportunity!

Position Overview

The Technology Operations Manager directs our enterprise IT infrastructure, cybersecurity posture, and user support services. This position leads internal technical staff, oversees third-party service providers, and aligns technical systems with business objectives.

Core Responsibilities

• Strategic Leadership: Direct digital infrastructure initiatives, track operational metrics, and communicate technical updates to executive management.
• Systems Administration: Maintain operational continuity across cloud platforms, specializing in Microsoft 365 environments (Entra ID, SharePoint, Teams, and Exchange).
• Cybersecurity & Compliance: Implement and enforce access management protocols, endpoint protection, multi-factor authentication, and regulatory compliance standards.
• Team & Vendor Oversight: Direct helpdesk personnel, supervise technology vendors (ISP, telecom, software), and negotiate service contracts.
• Process Management: Standardize employee lifecycle provisioning, maintain system documentation, and manage capital and operational IT budgets.
• Support & Maintenance: Act as the final escalation point for technical issues and ensure peak system availability.

Requirements

• 5+ years of systems administration or IT operations experience, including 2+ years supervising teams or managing complex technical projects.
• Proven expertise managing Microsoft enterprise cloud ecosystems and access control systems.
• Strong background in network administration, hardware management, and cybersecurity frameworks.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.

Preferred Experience

• Background in HIPAA-compliant or strictly regulated industries.
• Experience implementing automated device management and endpoint security software.
• Demonstrated track record of scaling technology infrastructure within growing organizations.

Physical & Operational Expectations

• Ability to inspect hardware, lift technical equipment up to 25 lbs regularly (and up to 100 lbs occasionally with assistance), and navigate facility sites.
• Availability for periodic after-hours, weekend, or holiday maintenance windows and occasional regional travel.

Benefits:

• medical, Dental, Vision, Life, Disability, Paid Holiday, 401k (5%) Match, 80 Hours Of PTO.