IT Operations Lead — Workplace Support

Safran; Denton (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries

Paid holidays

Comprehensive benefits

401K with employer match

Professional development opportunities

Tuition assistance

300+ career paths across global sites

Job summary

Safran in Denton, Texas seeks a Workplace Support Leader to lead the IT support team, coordinate incidents, and drive service excellence across global IT operations. The role involves incident management, cross-functional collaboration, and ensuring compliance with security standards.

Ideal candidate holds a Bachelor's in IT/CS/IS/CE, 5+ years in IT support, and ITIL knowledge. The job offers a full-time, on-site position with extensive career and development opportunities at Safran Electrical &

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• ITIL Foundation Certification is preferred.
• Minimum 5 years of IT Support, Service Desk, or Infrastructure experience.

Responsibilities

• Lead IT Support team and coordinate incidents and escalations.
• Coordinate IT projects and support activities to meet business objectives.
• Communicate incident impacts and status to end users and technical teams.
• Prepare incident reports, analytics, and performance metrics.
• Oversee LAN administration and user account management.

Skills

Team leadership

Customer service

Incident management

LAN administration

Active Directory

Communication

Problem solving

Education

Bachelor's Degree in IT / CS / IS / CE or related field

ITIL Foundation Certification - Preferred

Tools

Service Desk software

Windows OS administration

Job description

Safran in Denton, Texas seeks a Workplace Support Leader to lead the IT support team, coordinate incidents, and drive service excellence across global IT operations. The role involves incident management, cross-functional collaboration, and ensuring compliance with security standards.

Ideal candidate holds a Bachelor's in IT/CS/IS/CE, 5+ years in IT support, and ITIL knowledge. The job offers a full-time, on-site position with extensive career and development opportunities at Safran Electrical &