IT Operations Lead- USA

ALSTOM Gruppe; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Alstom in Pittsburgh seeks a full-time onsite IS&T Operations professional. You will apply IT operations expertise to maintain site performance, track metrics, and ensure SLA compliance.

You’ll work with local management, support teams, and business partners to oversee regional hardware and site configurations. The role emphasizes incident and problem management, coordination during crises, validation of service requests, and collaboration across functions and countries.

Qualifications

• Engineering or IT degree required.
• Experience with IT operations and end-user support.
• Knowledge of metrics and KPIs.
• Familiarity with hardware management and site configurations.
• Excellent communication with international teams.
• Fluent English; other languages a plus.

Responsibilities

• Track, analyze, and report on on-site support metrics and KPIs.
• Maintain site IS&T performance in compliance with SLAs.
• Oversee management and tracking of regional hardware and site configurations.
• Maintain operational partnership with strategic IT vendors and prioritize work.
• Enforce compliance with QA plans and contractual service agreements.
• Log, follow up, and escalate issues within operations teams as needed.
• Lead incident and problem management protocols.
• Coordinate with local management, support teams, and business partners during crises or major incidents.
• Approve service requests in line with validation workflows.
• Represent IS&T operations in site-level workshops and forums.

Skills

Engineering degree

IT operations experience

Metrics & KPIs

Hardware management

English proficiency

Cross-functional collaboration

Education

Bachelor's or Master's in IT/Engineering

Master’s in Information Systems

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite IS&T Operations in Pittsburgh, PA, US we're looking for?

Your future role

"Take on a new challenge and apply your IT Operations expertise in a new cutting-edge field. You'll work alongside collaborative and results-driven teammates.
You'll drive operational excellence by maintaining site IS&T performance, tracking key metrics, and ensuring compliance with Service Level Agreements (SLAs). Day-to-day, you'll work closely with teams across the business (local management, support teams, and business partners), oversee the management of regional hardware and configurations, and lead incident and problem management protocols, and much more."

We'll look to you for:

• Tracking, analyzing, and reporting on on-site support metrics and KPIs,
• Maintaining site IS&T performance in compliance with Service Level Agreements (SLAs),
• Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site configurations,
• Maintaining the operational partnership with strategic IT vendors and prioritizing work accordingly,
• Enforcing compliance with quality assurance plans and contractual service agreements,
• Logging, following up, and escalating issues within operations teams as needed,
• Leading incident and problem management protocols,
• Coordinating with local management, support teams, and business partners during crises or major incidents,
• Approving service requests in line with established validation workflows,
• Representing IS&T operations in site-level workshops and forums

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (IT preferred) or Master’s in Information Systems ,
• Experience or understanding of end-user support and IT operations ,
• Knowledge of metrics, KPIs, and statistical insights ,
• Familiarity with IT hardware management (PCs, printers, tablets, phones) and site configurations ,
• Strong, effective communication with international and cross-functional teams ,
• Results-driven and self-motivated mindset ,
• Ability to work independently in a global environment ,
• Intellectual curiosity and a creative approach to challenges ,
• Collaborative mindset and team orientation ,
• Proficiency in English (French, Spanish, or Portuguese is a plus)

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

• Collaborate with transverse teams and helpful colleagues ,
• Work with innovative technologies to deliver business value and drive operational excellence. ,
• Progress towards building a resilient, adaptable, and results-driven IT operations leadership career. ,
• Utilise our inclusive and dynamic working environment that fosters continuous learning and professional growth. ,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from our investment in your development, through award-winning learning

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Nearest Major Market: Pittsburgh

Job Segment: Operations Manager, Quality Assurance, Information Systems, Operations, Technology