IT Operations Lead- USA

Alstom; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

Alstom is seeking a full-time onsite IS&T Operations professional in Pittsburgh, PA to manage day-to-day IT operations, hardware, and configurations. The role focuses on maintaining SLA-aligned performance while collaborating with local management and partners to drive operational excellence and incident management.

The ideal candidate brings an engineering or information systems background, strong end-user IT operations experience, and proficiency in English.

Qualifications

• Experience or understanding of end-user IT operations.
• Strong knowledge of metrics, KPIs, and data insights.
• Proficiency in English; additional languages a plus.

Responsibilities

• Track, analyze, and report on on-site IT metrics and KPIs.
• Maintain on-site IT performance in line with SLAs.
• Oversee regional hardware and site configurations (PCs, printers, tablets, phones).
• Collaborate with vendors and manage service requests within approved workflows.
• Lead incident and problem management and coordinate with teams during crises.

Skills

End-user support

IT operations

Metrics & KPIs

English communication

Independent work

Education

Engineering degree (IT preferred)

Master's in Information Systems

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite IS&T Operations in Pittsburgh, PA, US we're looking for?

Your future role

Take on a new challenge and apply your IT Operations expertise in a new cutting-edge field. You'll work alongside collaborative and results-driven teammates. You'll drive operational excellence by maintaining site IS&T performance, tracking key metrics, and ensuring compliance with Service Level Agreements (SLAs). Day‑to‑day, you'll work closely with teams across the business (local management, support teams, and business partners), oversee the management of regional hardware and configurations, and lead incident and problem management protocols, and much more.

We'll look to you for:

• Tracking, analysing, and reporting on on‑site support metrics and KPIs
• Maintaining site IS&T performance in compliance with Service Level Agreements (SLAs)
• Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site configurations
• Maintaining the operational partnership with strategic IT vendors and prioritising work accordingly
• Enforcing compliance with quality assurance plans and contractual service agreements
• Logging, following up, and escalating issues within operations teams as needed
• Leading incident and problem management protocols
• Coordinating with local management, support teams, and business partners during crises or major incidents
• Approving service requests in line with established validation workflows
• Representing IS&T operations in site‑level workshops and forums

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (IT preferred) or Master's in Information Systems
• Experience or understanding of end‑user support and IT operations
• Knowledge of metrics, KPIs, and statistical insights
• Familiarity with IT hardware management (PCs, printers, tablets, phones) and site configurations
• Strong, effective communication with international and cross‑functional teams
• Results‑driven and self‑motivated mindset
• Ability to work independently in a global environment
• Intellectual curiosity and a creative approach to challenges
• Collaborative mindset and team orientation
• Proficiency in English (French, Spanish, or Portuguese is a plus)

Things you'll enjoy

Join us on a life‑long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

• Collaborate with transverse teams and helpful colleagues
• Work with innovative technologies to deliver business value and drive operational excellence
• Progress towards building a resilient, adaptable, and results‑driven IT operations leadership career
• Utilise our inclusive and dynamic working environment that fosters continuous learning and professional growth
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award‑winning learning

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.