IT Operations Intern

MedPharm; Durham (NC); On-site; USD 20,664 - 34,440; Full time

Job summary

MedPharm in Durham, North Carolina is offering a summer internship for an IT Operations Intern. This position will provide aspiring IT professionals with hands-on experience in corporate IT operations, including end-user support, asset management, and documentation. The intern will work on a self-directed project aligned with their interests and assist in supporting the IT team. Prior coursework in IT or related fields is beneficial. Strong communication and analytical skills are essential for this role.

Qualifications

• Strong interest in Information Technology or related technical fields.
• Ability to work independently and manage multiple tasks.
• Eagerness to learn and proactive attitude.

Responsibilities

• Provide first-line technical support to employees.
• Assist with IT asset management and documentation.
• Identify workflow improvement opportunities.
• Complete a self-directed internship project and present outcomes.

Skills

Analytical skills

Problem-solving

Customer service orientation

Verbal communication

Written communication

Windows operating systems familiarity

Microsoft 365 applications familiarity

General networking concepts

Education

Currently enrolled at an accredited college or university

Job description

Job Purpose

The IT Operations Intern will support MedPharm’s Information Technology department during a 10–12 week summer internship. Under the direction of the VP of IT, the intern will gain hands‑on experience in corporate IT operations including end‑user support, asset management, IT documentation, and the design and execution of a self‑directed project aligned with their professional interests. This role provides a meaningful opportunity for an aspiring IT professional to contribute directly to MedPharm’s technology environment while developing practical skills in a regulated life‑sciences setting.

Summary of Key Responsibilities

• Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting hardware, software, operating system, and connectivity issues across Windows and mobile environments.
• Assist with the maintenance and accuracy of the IT asset management system, including hardware inventory tracking, software license records, and lifecycle documentation.
• Create and update IT process documentation, standard operating procedures (SOPs), and knowledge base articles to improve team efficiency and ensure continuity.
• Identify opportunities to streamline or improve existing IT workflows and propose solutions to the IT team.
• Design, scope, and execute a self‑directed internship project in an area of personal IT interest, with guidance from the Director of IT; present project outcomes to the team at the end of the internship.
• Assist with onboarding and offboarding activities including account provisioning, equipment setup, and asset recovery.
• Support IT team members with ad hoc requests and special projects as needed.

Required Qualifications and Skills

• Currently enrolled as a rising junior or senior at an accredited college or university, open to all majors.
• Strong interest in Information Technology, computer systems, or related technical fields.
• Basic familiarity with Windows operating systems, Microsoft 365 applications, and general networking concepts.
• Strong analytical and problem‑solving skills with a customer‑service orientation.
• Excellent written and verbal communication skills; ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage multiple tasks in a fast‑paced environment.
• Eagerness to learn and a proactive, self‑starter attitude.
• Prior coursework or experience in IT, networking, computer science, or a related discipline is a plus.

Position Details

Supervisory Responsibility: No
Confidential Data: Yes
Budgetary Responsibility: No
Travel Requirements: No

PHYSICAL DEMAND ANALYSIS

Work Environment: Office environment with occasional visits to server room, data closets, and employee workstations throughout the facility.
Physical Summary: Work is primarily sedentary (computer-based). Occasional walking between offices, light lifting of equipment, and deskside visits to employee workstations.