IT Operations & Helpdesk Specialist

speakit; Kentucky; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration package

Hybrid working model

Company laptop

Mobile phone & plan

Private Health Insurance

Dynamic and friendly environment

Job summary

A fast-growing recruitment agency is looking for an IT Operations & Helpdesk Specialist in Kentucky. This role involves monitoring IT equipment, assisting with daily IT issues, and ensuring cybersecurity. Candidates should have 1–3 years experience in IT support, with strong skills in networking and problem-solving. Benefits include an attractive remuneration package, hybrid working model, and private health insurance.

Qualifications

• 1–3 years of experience in IT Support or Helpdesk.
• Basic knowledge of hardware and troubleshooting.
• Strong understanding of networking, including routers and switches.
• Knowledge of cybersecurity practices.
• Experience with Windows and Office 365.
• Ability to solve problems and prioritize tasks.
• Good communication skills.

Responsibilities

• Monitor and maintain IT equipment and inventory.
• Monitor system security and report issues.
• Support internal online platforms.
• Assist employees with IT-related issues.
• Maintain device connectivity, including Wi-Fi and VPN.
• Contribute to process improvements in IT.
• Collaborate with external IT vendors as needed.
• Provide hardware support and coordinate repairs.

Skills

IT Support

Helpdesk experience

Troubleshooting

Networking (TCP/IP)

Cybersecurity

Windows

Office 365

Cloud services

Problem-solving

Communication skills

Job description

Ready to join Speakit as our next IT Operations & Helpdesk Specialist 🚀

We’re a fast-growing recruitment agency in Greece and Portugal, specializing in multilingual recruiting, offering you the chance to develop your skills in IT Operations & Helpdesk services.

Why you’ll love working with us:

• #2 Best Workplace™ Hellas 2025(20–49 employees)
• #1 Best Workplace™ for Women™ Hellas 2025(20–49 employees)
• Apeople-first culturewhere your growth, ideas, and contribution truly matter
  

If you’re motivated, detail-oriented, and excited to grow with us, send us your CV and let’s talk!

Responsibilities

• Monitor and maintain IT equipment (inventory control, proper function checks, preventive maintenance).
• Monitor system security and report potential issues.
• Oversee and support online platforms used internally by the company.
• Assist employees with daily IT-related issues regarding equipment and applications.
• Monitor network and device connectivity (Wi-Fi, LAN, VPN, network devices).
• Follow IT procedures and contribute to process improvements.
• Collaborate with external IT partners or vendors when necessary.
• Provision of light hardware support (pc, peripherals, etc.) and coordination with external service providers for repairs when necessary.

Qualifications

• 1–3 years of experience in IT Support, Helpdesk, or similar role.
• Basic knowledge of hardware and troubleshooting.
• Strong understanding of networking (TCP/IP, routers, switches, firewalls).
• Cybersecurity knowledge.
• Experience with Windows, Office 365, and cloud services.
• Strong problem-solving skills and ability to prioritize tasks.
• Good communication skills.

Benefits

• Attractive remuneration package
• Hybrid working model
• Company laptop
• Mobile phone & plan
• Private Health Insurance (according to company policy)
• Work in a dynamic and friendly environment