IT Operations Engineer - Onboarding & Automation Lead

Blacksmith; New York (NY); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401K match

Unlimited PTO

Annual offsite

Early-exercise stock options

12 weeks parental leave

Job summary

Blacksmith is hiring its first IT Operations Engineer to own the systems and workflows our employees rely on. You will shape IT at Blacksmith, from onboarding and device management to identity, access and day-to-day support.

This hands-on role offers broad ownership: you’ll automate recurring work, resolve employee issues, and partner with security and engineering to keep devices, accounts and internal tools secure.

Qualifications

• Hands-on experience administering Okta and Google Workspace, with knowledge of SSO, MFA, SCIM provisioning and least-privilege access.
• Experience managing a macOS fleet with Addigy or other MDM (Jamf or Kandji), including automated enrollment through Apple Business Manager.
• Strong troubleshooting, customer service mindset and proactive problem solving.
• Basic networking knowledge: DNS, DHCP, Wi-Fi and VPN troubleshooting.
• Experience onboarding, offboarding and IT support in a growing org.
• Ability to automate repetitive work via scripting, APIs or workflow tools.
• Comfort using coding agents to develop internal tools.

Responsibilities

• Own onboarding, role changes and offboarding end to end, including device procurement, setup and recovery, account provisioning and timely access removal.
• Resolve employee issues across hardware, software, networking and accounts, and turn recurring problems into automated workflows.
• Operate and improve identity and access management, ensuring employees have the access they need and nothing more.
• Manage our employee device fleet, including automated enrollment, patching, disk encryption and inventory.
• Own software administration, licenses and renewals, keeping track of the tools we use and who has access to them.
• Partner with business teams to build and maintain internal apps and integrations that simplify their work.
• Partner with security and engineering on endpoint security, access controls and audit readiness, and maintain clear employee guides and operational runbooks.

Skills

Troubleshooting

Onboarding/offboarding

Identity & access management

Scripting / automation

Security awareness

Network fundamentals

Communication

Proactive problem solving

Tools

Okta

Google Workspace

Addigy

Jamf

Kandji

Apple Business Manager

DNS/DHCP/VPN troubleshooting

Job description

Blacksmith is hiring its first IT Operations Engineer to own the systems and workflows our employees rely on. You will shape IT at Blacksmith, from onboarding and device management to identity, access and day-to-day support.

This hands-on role offers broad ownership: you’ll automate recurring work, resolve employee issues, and partner with security and engineering to keep devices, accounts and internal tools secure.