IT Operations Engineer: Automate & Own End-to-End IT

Discord; San Francisco (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work model

Equity

401k matching (US)

Medical/dental/vision

Parental leave

PTO and holidays

Gym stipend

Donation matching

Job summary

Discord is seeking an IT Ops Engineer to be the modern generalist keeping employee technology running—from devices and identity to network, SaaS, collaboration, and endpoint security. You’ll work the shared IT support queue with the team and handle hands-on setup and live-event support in a fast-growing company.

The role emphasizes breadth over depth with opportunities to automate repetitive tasks, participate in on-call rotations, and grow toward owning a domain end-to-end.

Qualifications

• 3+ years of experience providing IT Helpdesk support.
• Experience administering backend IT systems (Okta, Jamf, etc.) in high-growth tech companies.
• Familiarity with SOC 2 or SOX access-review processes.

Responsibilities

• Provide hands-on IT support across devices, identity, network, SaaS, and endpoint security.
• Manage onboarding and offboarding to enable day-one productivity.
• Support conferencing and AV rooms and assist live events.
• Participate in on-call rotations and own selected automation projects.

Skills

Troubleshooting

Automation mindset

Collaboration

Security-focused

Backend IT systems

Tools

Jamf

Intune

Okta

SaaS access management

Endpoint security tooling

Job description

Discord is seeking an IT Ops Engineer to be the modern generalist keeping employee technology running—from devices and identity to network, SaaS, collaboration, and endpoint security. You’ll work the shared IT support queue with the team and handle hands-on setup and live-event support in a fast-growing company.

The role emphasizes breadth over depth with opportunities to automate repetitive tasks, participate in on-call rotations, and grow toward owning a domain end-to-end.