IT Operations Engineer, Asset Management

United States Digital Space LLC; San Francisco, New York (CA, NY); Hybrid; USD 180,000 - 230,000; Full time

Job summary

United States Digital Space LLC is seeking an IT Operations Engineer to own the global asset management lifecycle across our San Francisco, New York, Seattle, London, Dublin, and Sydney offices. You will drive lifecycle processes from procurement to disposal and manage vendor relationships.

You will also automate repetitive tasks, support a corporate mobile program, and partner with IT, Security, and Finance teams to scale best practices in a fast-growing environment.

Qualifications

• Implemented asset management and lifecycle program for a multi-office fleet.
• Experience with asset management platforms such as Jira Assets or Snipe-IT and data modeling.
• Experience with e-waste or secure disposal programs and chain of custody records.
• Managed reseller or vendor relationships for hardware purchasing and asset disposal.
• Ability to write runbooks, how-to guides, and knowledge base articles.
• Familiarity with ISO 27001 or SOC 2 audits helpful.

Responsibilities

• Develop the global asset management strategy: lifecycle model, data on devices, and cross-office execution.
• Select, implement, and administer the asset management tool and data model; partner with IT Engineering for platform access.
• Establish inventory of record across systems and maintain accurate device state, location, and ownership.
• Manage procurement, refresh calendars, POs, deliveries, and invoicing with vendors and Accounting.
• Create collection, e-waste and disposal workflows with secure data destruction records.
• Oversee corporate mobile program operations and runbook; manage deployment and carrier relationships.
• Identify repetitive work and automate with scripts and integrations.

Skills

Asset management

Scripting (Bash/Python)

ISO 27001/SOC 2 audit experience

Vendor relationships

Runbooks & documentation

Education

Bachelor’s degree or equivalent

Tools

Jira Assets

Snipe-IT

Job description

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

The IT Operations team keeps the company running. We make sure every employee can do their best work without friction. We're hiring an IT Operations Engineer to develop our global asset management and hardware lifecycle program across our offices in San Francisco, New York, Seattle, London, Dublin and Sydney. You will bring program expertise to how we track hardware as inventory through its whole life: procurement and receiving, the inventory of record, assignment, refresh, collection and recovery, e-waste and secure disposal, and reseller relationships, iterating and scaling practices as we mature. The same person runs day-to-day operations for our corporate mobile program in addition to expertise in management of laptop and workstation lifecycle operations.

You'll partner with several teams within the IT, Security and business operations organizations: IT Hardware Ops runs procurement, fleet logistics, onboarding and offboarding, the storage room, and physical intake. The Endpoint pod owns MDM, device policy and enrollment. Finance owns the budget and vendor contracts. Hardware requests that come through the IT Support queue land with the IT Support team, and you'll help define how they are handled.

Responsibilities

Strategy and Tooling

• Develop the global asset management strategy: the lifecycle model, the data we keep on every device, and how each office executes against it

• Select, implement and administer the asset management tool, define its data model and integrations, and partner with IT Engineering where the work needs platform-level access

• Contribute to and develop the processes on-site engineers in each office execute against, including the storage room process

• Support the evaluation and onboarding of a hardware lifecycle services vendor and, once in place, run the day-to-day relationship

Inventory and Assignment

• Establish the inventory of record across systems and keep it accurate, from receiving through disposal: every device, its state, its location, and who has it

• Run audits of who-has-what and reconcile physical counts against the system of record

• Manage demo, loaner, and travel device inventories, ensuring devices are accurately tracked through complex logistical deployments

• Maintain up-to-date inventory counts and make strategic purchasing decisions in support new hire onboarding and peripherals stock levels

Procurement and Refresh

• Support hardware purchasing through our reseller and vendor relationships, working from the refresh calendar

• Build out the refresh calendar and advance it across offices

• Reconcile purchase orders, deliveries and invoices with Accounting and vendors so that what was ordered, received, and billed line up

Collection, E-waste and Disposal

• Develop device collection and recovery workflows: offboarding returns, refresh swaps, remote-employee returns and the BPO fleet, including the shipping and tracking that goes with them

• Build the e-waste program: certified recycling and secure disposal partners in each region, data destruction records, and the chain of custody from collection to certificate

• Handle equipment under legal hold or other chain-of-custody requirements

BPO and Contingent Fleet

Provision, track and recover the device fleet for our BPO partners, and be the day-to-day hardware contact for those vendors

Corporate Mobile

• Run day-to-day operations for the corporate mobile program and write its runbook

• Manage deployment, break-fix, and carrier relationships associated with a mobile device fleet

Automation

Identify repetitive work throughout the operation and automate it with the tools at hand (scripts, systems integrations / connectors, AI tools)

You may be a good fit if you

• Have implemented an asset management and lifecycle program for a multi-office fleet, not only run one: taken it from spreadsheets or nothing to a system of record and defined the processes around it (procurement, inventory, assignment, refresh, collection and disposal), ideally in a fast-paced or high-growth environment

• Have selected or implemented an asset management platform such as Jira Assets, Snipe-IT or similar, and developed the data model

• Have run an e-waste or secure disposal program with certified partners and chain-of-custody records

• Have managed reseller or vendor relationships for hardware purchasing and asset disposal

• Write things down: runbooks, how-to guides and knowledge base articles

• Recognize when a request reaches past this role and route platform work to IT Engineering, policy to the Endpoint pod, and budget to Finance

Strong candidates may also

• Have supported a corporate mobile program or carrier account

• Have basic scripting experience (Bash or Python) for inventory or reporting automation

• Have experience using AI tools to improve personal or team productivity

• Have been the hands-on asset contact for an ISO 27001 or SOC 2 audit: pulled extracts from the register, produced disposal certificates and evidence of returned assets

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$180,000—$230,000 USD

LogisticsMinimum education:

Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study:

A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience:

Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy:

Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship:

We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.