IT Operations Engineer

UFORCE; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

UFORCE seeks an IT Operations Engineer to keep a distributed EU/UK workforce productive, secure, and properly equipped. You will handle day-to-day IT support, user lifecycle operations, hardware asset management, and identity support, collaborating with IT, People, Security and operations teams.

This hands-on role drives scalable IT processes as the company grows. You’ll own onboarding/offboarding, device hygiene, and continued improvement of IT operations tooling and workflows, while

Qualifications

• Experience in IT operations and service desk roles.
• Strong triage, user communication and SLA awareness.
• Hands-on support for macOS/iOS in a business setting.
• Familiar with Google Workspace, Slack, Meet and Microsoft 365.
• Experience with MDM platforms and identity management systems.

Responsibilities

• Own first-tier IT support across Slack, Notion, Jira and calls.
• Triages and routes employee IT requests clearly and efficiently.
• Support macOS and iOS devices including setup and troubleshooting.
• Improve MDM workflows, device compliance and endpoint hygiene.
• Manage identity and access with Okta or similar platforms.
• Onboard and offboard new starters and leavers.
• Maintain hardware asset tracking and lifecycle workflows.
• Create self-service troubleshooting guides and docs.
• Collaborate with IT, People and Security to reduce friction.

Skills

IT operations

IT support

Endpoint administration

Mac/iOS support

Identity management

MDM management

Tools

Google Workspace

Slack

Microsoft 365

Zendesk

Jira Service Management

Notion

Okta

Jamf

Job description

_ UFORCE is a combat-systems integrator transforming Ukrainian battlefield experience into deployable defence technology for allied nations. Built by Ukrainian practitioners and global technology leaders, UFORCE brings together unmanned air, sea, and land systems, software, command-and-control, and operational expertise into one adaptive combat architecture. _

_ Our mission is to make defence dramatically faster, more scalable, and more cost-effective than traditional military systems — helping free nations deter aggression by making defence 100× cheaper than offence. We are building a new category of defence company: combat-proven, open to allied integration, shaped by real-world frontline experience, and focused on protecting democratic societies at speed. _

About the role

UFORCE is growing rapidly, and we’re looking for an IT Operations Engineer to help keep our people productive, secure and properly equipped across our remote EU / UK workforce.

You’ll own day-to-day IT support, user lifecycle operations, hardware asset management, endpoint administration and identity support, working closely with IT, People, Security and operational stakeholders.

This is a hands‑on, employee‑facing role with real impact on how UFORCE scales. You’ll solve practical IT problems, improve onboarding and offboarding reliability, strengthen device and access hygiene, and help build repeatable IT operations processes.

We’re looking for someone who enjoys helping users, brings structure to ambiguous operational environments, and wants the autonomy to improve how IT support works as the company grows.

What you’ll do

• Own first-tier IT support across Slack, Notion, jira tickets and calls.

• Triage, resolve, route and escal employee IT requests clearly and efficiently.

• Support macOS and iOS devices, including setup, troubleshooting, replacement, updates and MDM enrollment.

• Help administer and improve MDM workflows, device compliance, disk encryption, Device Trust and endpoint hygiene.

• Support identity and access management through Okta or similar platforms, including groups, entitlements, SSO, SAML, SCIM, provisioning and deprovisioning.

• Onboarding and offboarding of new starters and leavers

• Own and improve hardware asset tracking across laptops, accessories, repairs, replacements, returns, storage and repurposing.

• Create and maintain self‑service troubleshooting guides and internal IT documentation.

• Work with IT, People, Security and operational stakeholders to reduce recurring support friction.

• Help evaluate and improve IT operations tooling, asset management processes and vendor workflows for EU / UK hardware support.

Required Skills

• Experience in IT operations, IT support, service desk, endpoint administration, workplace technology or a similar role.

• Strong first‑tier IT support skills, including request triage, user communication, escalation judgement and SLA awareness.

• Hands‑on experience supporting macOS and iOS devices in a business environment.

• Experience with Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Service Management, Notion request forms or similar systems.

• Experience with MDM platforms such as Jamf or similar tools.

• Working knowledge of identity and access management platforms such as Okta or similar systems.

• Understanding of SSO, SAML, SCIM, access provisioning, deprovisioning and least‑privilege access principles.

• Experience tracking or managing hardware assets across assignment, return, repair, replacement, repurposing or disposal.

• Ability to create and improve support documentation, troubleshooting guides, operational checklists and repeatable processes.

• Security‑minded approach to IT operations, including device compliance, access reviews, admin privileges, credential handling and offboarding risk.

• Clear, empathetic communication style and a practical, service‑oriented mindset.

Nice to have

• Experience supporting a remote‑first, distributed, fast‑growing, SaaS, technology, startup or scaleup environment.

• Experience with AV or video conferencing troubleshooting.

• Experience introducing or improving asset management software.

• Experience working with EU / UK hardware vendors, storage, repairs, returns and replacement workflows.

_ The nature of combat has changed. _

_ Tomorrow’s battlefield success depends on autonomy, speed, and adaptability. _

_ And UFORCE is ready. _

_ Are You? _