IT Operations Engineer

ID.me; Mountain View, McLean (CA, VA); On-site; USD 120,000 - 160,000; Full time

Job summary

ID.me in Mountain View is seeking an IT Engineer to join the IT Operations team. This hands-on role focuses on building integrations and automations that keep our core systems reliable, secure, and scalable for a ~1,000-person company.

You will operate with autonomy, investigate unfamiliar systems, and partner with engineers and stakeholders to deliver pragmatic improvements while maintaining governance around security and compliance.

Qualifications

• Hands-on IT engineering role building integrations and automation.
• Maintain high availability and security of core systems.
• Ability to work autonomously in a fast-moving environment.

Responsibilities

• Build integrations and automations connecting IT and business platforms.
• Maintain high availability and security of critical services.
• Communicate clearly with engineers and non-technical stakeholders.

Skills

Autonomy

Problem solving

Communication

Job description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ .

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here .

IT Engineer, IT Operations

Role Overview

We are seeking an IT Engineer to join our IT Operations team - the group that keeps the core systems a ~1,000-person company runs on, reliable, secure, and continuously improving. This is a hands-on engineering role for someone who takes ownership end to end: you will build the integrations and automations that connect our IT and business platforms, keep critical services highly available, and be a dependable technical resource the rest of the team can rely on.

You will operate with a high degree of autonomy. Much of the work here isn't handed to you fully specified - you will investigate unfamiliar systems, reverse-engineer how things fit together in a fast-moving environment, and decide what's worth doing next. You will ship pragmatically, favoring solid, incremental improvements that land over perfect solutions that don't, and you will keep Security, Compliance and Data close so everything you build stays governed. Throughout, you will raise issues early, communicate clearly with both engineers and non-technical stakeholders, and help the people around you.

If you like owning hard problems in a complex environment, working independently, and being the calm, capable engineer a team is glad to have, this is a meaningful opportunity to shape how our IT organization operates.